Experienced Customer Support Representative – Part-Time Remote Opportunity at arenaflex

Join the arenaflex family and embark on a journey of growth, learning, and adventure. As a Customer Support Representative, you will be the face of arenaflex, providing exceptional service to our customers while working in a dynamic and fast-paced environment. If you're passionate about delivering top-notch customer experiences, have a knack for problem-solving, and are eager to learn and grow, we want to hear from you!

Why You'll Love This Role

As a Customer Support Representative at arenaflex, you will have the opportunity to:

• Collaborate with customers in a respectful, professional, and courteous manner
• Utilize your problem-solving skills to resolve customer issues efficiently and effectively
• Work in a fast-paced environment with a dynamic team
• Develop your skills and knowledge in customer service, communication, and conflict resolution
• Enjoy a competitive hourly rate of $18/hour
• Work from the comfort of your own home or a designated remote work location

Key Responsibilities

As a Customer Support Representative, your primary responsibilities will include:

• Welcoming customers and providing assistance with their queries and concerns
• Screening the ticket counter area to ensure compliance with safety protocols and procedures
• Helping customers with self-service kiosks and booth staff handling (e.g., printing tickets and receipts)
• Upgrading and maintaining booth equipment (e.g., loading paper, cleaning surfaces)
• Investigating booth technology issues to identify the root cause of problems or errors
• Communicating with IT about booth technology issues that require additional support
• Verifying that customers' carry-on items comply with FAA/arenaflex policies (e.g., size, quantity)
• Checking and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the booth)
• Assisting customers with checked baggage handling (e.g., processing credit card transactions, self-labeling, verifying weight)
• Managing lines in ticket counter areas based on departure times or type of assistance required (e.g., special assistance, reducing volume of lines or wait time)
• Accepting and initiating customers' self-labeled baggage at the check-in station
• Physically moving baggage throughout the ticket counter area (e.g., moving checked items to the belt, moving oversized bags to designated oversized baggage areas)
• Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., checking adherence to suitable procedures)
• Refer customers to customer service specialists when necessary
• Performing clearance and verification of documents at booths
• Assisting with the physical movement of non-ambulatory customers as they board, deplane, or move throughout the airport and larger terminal area
• Assisting unaccompanied minors with boarding, deplaning, or other transportation
• Providing customers with door information and directions
• Performing paging exercises (e.g., to announce forgotten items, to request that customers return to locked bags) (at certain airports)
• Performing other related duties as considered functionally significant by management in accordance with the collective bargaining agreement

What You'll Need

To be successful in this role, you will need:

• A high school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with a dynamic team
• Ability to multitask and prioritize tasks effectively
• Ability to work independently with minimal supervision
• Ability to maintain a high level of accuracy and attention to detail
• Ability to work a variety of shifts, including evenings, weekends, and holidays
• Ability to lift up to 25 pounds and push/pull carts weighing up to 50 pounds
• Ability to stand for long periods of time and walk throughout the airport and larger terminal area
• Ability to work in a confined space and navigate through crowded areas
• Ability to use a computer and other technology systems
• Ability to pass a pre-employment drug screen, comprehensive background check, and fingerprinting (if required)
• Ability to obtain and maintain a valid driver's license (if required)
• Ability to obtain and maintain a valid airport security identification badge (if required)

Preferred Qualifications

* Bachelor's degree in a related field (e.g., customer service, hospitality, communications)

• Previous experience in customer service or a related field
• Working knowledge of Sabre or other travel management systems
• Bilingual language skills (if required)
• Previous experience working in a high-volume, fast-paced environment

What You'll Get

As a Customer Support Representative at arenaflex, you will enjoy:

• Competitive hourly rate of $18/hour
• Comprehensive benefits package, including medical, dental, vision, and life insurance
• 401(k) program with company match
• Paid time off and holidays
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance
• Access to exclusive employee discounts and perks
• A dynamic and supportive work environment

About arenaflex

arenaflex is a leading airline with a rich history of innovation and customer service excellence. As a global airline, we operate a vast network of routes, connecting destinations around the world. Our commitment to safety, quality, and customer satisfaction has earned us a reputation as one of the world's premier airlines.

Join the arenaflex Team

If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and are eager to learn and grow, we want to hear from you! Apply now to become a part of the arenaflex team and embark on a journey of growth, learning, and adventure. Apply Job! Apply for this job