Sr. Associate, Clinical Applications Services & Support - GEM

At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.

POSITION OVERVIEW:

The Clinical Applications Specialist position is responsible for training customers (Surgeons and Staff) on the approved utilization of Alcon products to ensure safe and appropriate use for optimal patient outcomes.

KEY RESPONSIBILITIES:

• Provide technical and clinical training, education and ongoing clinical support to train surgeons and Operating Room (OR) staff on the approved use and application of Alcon’s Cataract and Refractive Surgical Device products.

• Provide on-site and/or remote clinical application support to customers by providing scientific and technical information in response to inquiries regarding approved use of Alcon medical devices.

• Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices.

• Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit.

• Identify and report all adverse events and device deficiencies to Medical Safety per company protocol.

• Refer inquiries related to unapproved uses of technologies.

• Address reports of Adverse Events requiring root cause analysis and requests for feedback/input from physicians as requested by Clinical Applications management in cooperation with Medical Safety, as appropriate.

• Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations, site support and trouble shooting.

• Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support.

• Provide constant feedback to R&D via approved communication plan on clinical performance of products.

• Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines.

• Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested by Clinical Applications management.

• Assist with convention demonstrations as deemed appropriate by management per SOPs.

• Achieve clinical certifications to meet requirements and scope of responsibilities. 

WHAT YOU’LL BRING TO ALCON:

• Bachelor’s degree required; degree in Optometry is an advantage.

• Minimum: 3 years of related experience or equivalent years of relevant experience.

• The ability to fluently read, write, understand, and communicate in English and Malay.

• Strong background in clinical ophthalmology and enthusiasm to learn.

• Positive and pro-active attitude.

• General understanding of Ophthalmology surgical techniques, anatomy and optics.

• Opportunity for domestic and international travel, with approximately 60% travel required.

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to work with a leading global medical device company

• Collaborate with a diverse and talented team in a supportive work environment

• Competitive compensation package and comprehensive benefits

• Continuous learning and development opportunities

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