IT System Administrator Lead

ABOUT US

Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.

JOB SUMMARY

Our synergetic Ethos IT Team is growing and seeking a full-time IT Systems Administration Lead (REMOTE) to provide technical leadership across IT infrastructure, systems, and engineering operations. This role is responsible for overseeing Tier 3 systems administration, driving infrastructure strategy, and ensuring alignment across engineering, service desk, and security functions to support business operations.

KEY RESPONSIBILITIES

• Technical Leadership – Lead Tier 3 systems administration and engineering efforts, providing guidance and direction to the team.
• Infrastructure Strategy – Own and execute strategy for AWS, Microsoft 365, and core systems infrastructure.
• Escalation Management – Oversee prioritization and resolution of complex technical issues.
• Standardization & Best Practices – Establish and enforce system configurations, documentation, and engineering standards.
• Cross-Functional Collaboration – Partner with Service Desk and Security teams to improve processes, service delivery, and compliance.
• Security & Compliance – Support implementation of controls, risk mitigation, and compliance requirements.
• Technical Advisory – Serve as a key advisor to IT leadership and drive execution of technical initiatives.

QUALIFICATIONS

Education: A Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Relevant experience may be a substitute for formal education.

Experience / Skills

• Minimum of 5+ years of progressive, hands-on experience in systems administration and infrastructure engineering (required).
• Strong AWS administration experience, including EC2, S3, IAM, VPC, and CloudWatch (required).
• Proven leadership experience in a senior, lead, or architect-level infrastructure role.

Certifications

• Relevant Microsoft or AWS certifications (strongly preferred).

WORKING CONDITIONS

This role is 100% remote and requires working hours between 8:00AM to 5:00PM EST or CST. However, there might be occasional exposure to overtime or working more than 8 hours in a day due to project demands.

Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.