[Remote] CX Specialist (French & English speaker)
Note: The job is a remote job and is open to candidates in USA. Too Good To Go is a company dedicated to fighting food waste through its innovative marketplace app. They are seeking a bilingual Customer Experience Specialist to provide exceptional customer service, inspire users and partners, and promote sustainable practices.
Responsibilities
- Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
- Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
- Handle priority situations with high care, as well as contact users and stores proactively when necessary
- Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
- Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
- Understand and communicate our customers' needs and motivations to our internal teams locally and globally
- Communicate in your primary language or English, and when necessary utilise translation tools for additional languages
Skills
- Experience in Customer Service or Account Management
- Full written and verbal proficiency in Spanish and English and/or French and English to communicate with users and partners
- Someone based in the area of Ontario with availability to work from Saturday to Wednesday, with days off on Thursday and Friday
- A first-class and inspiring communicator, who is able to draw on those skills to set the bar high
- Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP
- A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
- Detail-oriented individuals who are able to stay focused through repetitive tasks
- Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus
Benefits
- Flexible Work & Time Off
- Take 20 paid vacation days each year
- 100% remote work (fully work from home)
- Give back with paid volunteer time through our Shareback program
- Take paid parental leave with top-up support
- Work abroad for up to 30 days a year
- Health insurance and RRSP matching in Canada!
- Stay active with monthly ClassPass credits
- Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
- Join regular social events and team celebrations
- Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs)
Company Overview