[Remote] Collection Customer Service Agent
Note: The job is a remote job and is open to candidates in USA. National Bank of Canada is seeking a Collection Customer Service Agent to join their team. In this role, you will help clients by suggesting payment agreements and establishing trust-based relationships to improve their financial health.
Responsibilities
- Contact clients and establish trust-based relationships
- Analyze and understand large amounts of information in order to properly assess clients' financial situation
- Listen to clients’ needs and resolve their issues
- Set up solutions that are adapted to clients' financial situations
- Educate clients on their financial situation and highlight the benefits
Skills
- High school diploma
- Customer service and advisory experience
- Aptitude for building strong relationships and proactively establishing ties with clients
- Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients
- Additional required languages: English, French
Benefits
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and family assistance program
- Preferential banking services
- Involvement in community initiatives
- Telemedicine service
- Virtual sleep clinic
Company Overview