Experienced Customer Service Representative (ON-SITE) – Des Moines, IA

Join arenaflex, a leading national provider of refrigerated home-delivered meals in the healthcare market, as we continue to grow and expand our mission-driven team. As an Experienced Customer Service Representative, you will be the front line to our customers placing meal orders, providing exceptional customer service while efficiently and accurately submitting their orders.

About arenaflex

arenaflex is a family-operated business that has been providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We are passionate about the well-being of others and have a strong sense of community. Our team members enjoy a fun, compassionate, and friendly work environment where they can make a difference in the lives of others.

Job Responsibilities

As an Experienced Customer Service Representative, you will be responsible for:

• Handling inbound and outbound customer service calls with our clients placing their meal orders
• Addressing questions and providing exceptional customer service to our clients
• Inputting order information into the appropriate client order screen
• Documenting all conversations with clients into our client information database
• Ensuring all assigned clients are contacted and have an order on file
• Contacting case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Working quickly and efficiently without making the client feel rushed

Key Skills and Qualifications

To be successful in this role, you will need:

• A high school degree or GED
• At least 1 year of previous customer service experience
• Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values

Preferred Qualifications

* At least 1 year of previous call center experience

• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
• Previous experience working with HIPAA policies and procedures
• Bilingual (English/Spanish)

Physical Requirements

This role requires:

• Repetitive motions that include the wrists, hands, and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform the job, including peripheral vision, depth perception, and the ability to adjust focus

Benefits and Perks

As a member of our team, you will enjoy:

• Competitive starting wage of $17.00/hour
• Weekly paychecks
• PTO, 401k, and a full benefits package available after 30 days of employment
• Free Breakfast & Lunch
• Casual Dress Code
• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1

Work Environment and Culture

Our team members enjoy a fun, compassionate, and friendly work environment where they can make a difference in the lives of others. We are a family-operated business that values our employees and provides opportunities for growth and development.

Equal Employment Opportunity

arenaflex complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.

How to Apply

If you are passionate about the well-being of others and have a strong sense of community, arenaflex could be the place for you! Apply now to join our team and become a part of our mission-driven family. [Apply to this job](https://up2staff.com/customer-service-representative-des-moines-at-arenaflex?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job