Experienced Full Stack Customer Solutions and Digital Product Manager – Web & Cloud Application Development

At arenaflex, we're revolutionizing the logistics industry with innovative digital solutions that empower our customers to reach new heights. As a key member of our team, you'll play a pivotal role in shaping the future of freight forwarding and brokerage services. We're seeking an experienced Full Stack Customer Solutions and Digital Product Manager to join our remote team and drive the development and implementation of cutting-edge digital products and services.

About arenaflex

arenaflex is a leading provider of freight forwarding, import, and export services that connect businesses with global markets. Our comprehensive solutions include international ocean and air freight forwarding, surface transportation, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're committed to delivering exceptional customer experiences and driving business growth through innovative digital products and services.

Job Summary

As a Full Stack Customer Solutions and Digital Product Manager, you'll be responsible for defining, designing, developing, integrating, implementing, and continuously improving digital products and services that drive customer growth and retention. You'll work closely with cross-functional teams, including IT, Marketing, Product Development, Business Development, Operations Support, Customer Experience, Sales, software providers, customers, and partners to deliver exceptional customer experiences.

Key Responsibilities

* Collaborate with product and business functions to define, design, develop, integrate, implement, and continuously improve digital products and services that drive customer growth and retention.

• Develop and manage the digital services and products capabilities roadmap, driving development, innovation, and enablement of the product suite.
• Lead the business requirement definition and functional design of digital services and products, reflecting customer requirements and business needs.
• Ensure requirements are captured, translated, and developed as part of the customer project or product development to deliver expected benefits.
• Establish and manage the digital services and products capabilities roadmap, driving development, innovation, and enablement of the product suite.
• Provide leadership in supporting functional delivery of global customer solution implementations of the core digital services and products.
• Ensure the Customer Solutions and sales team understand and promote the digital services and products suite, understand the features and value-add services available for Customers, Business Intelligence, as well as Data Integration.
• Establish and manage functional "Solution design," offering product consultancy for customer solutions, to align to product capabilities and customer needs.
• Establish and manage the Customer Solutions product solution Implementation process and methodology to ensure rapid and successful delivery of customer digital products and tracking progress for successful delivery.
• Establish and manage the digital products and services and customer Solution Support model and processes, ensuring prompt issue resolution, gathering customer feedback, requirement specification, testing, sign-off, support, and training.
• Obtain customer, market, and stakeholder feedback and ensure correct prioritization of specific requirements into both product roadmaps and specific customer solutions.
• Ensure alignment with other OpCo's and enterprise digital products and services, leveraging capabilities and reuse.
• Prepare, execute, and review customer meetings and events in line with account process and policies.
• Develop, coach, and line manage a team of solution advisors.

Essential Qualifications

* Digital services and product development in the freight forwarding industry, inclusive of brokerage, with a minimum of 5-8 years of experience.

• Leading product support for customer implementations with digital solutions, spanning basic track and trace, online services through to more complex order management and lead logistics solutions, inclusive of products, data integration, and reporting.
• Experience with Cargowise as the core freight and brokerage systems is preferred.
• Minimum 3 years of leadership experience and the ability to manage small teams of analysts remotely to deliver solutions.
• Proven ability to lead a team, complete projects, and exceed results.
• Customer-centric, blended business and IT mindset, with the ability to easily translate customer needs and understand being in the customer's shoes.
• A Bachelor's or master's degree in Logistics, Information Technology, or an equivalent education.
• Minimum 5 years of Solution Consulting and integration experience in logistics / freight forwarding.
• Proven experience in designing and delivering digital products and services using both Agile and Waterfall project methodologies and SDLC processes preferred.
• Ability to manage priorities in (digital) product development and process optimization and demands of customer solutions delivery.
• Willingness to travel as required.
• Legal authorization to work in the United States - Sponsorship will not be provided for this role.

Preferred Qualifications

* Experience with Integration Services commonly used in the freight forwarding space, inclusive of brokerage, with a minimum of 5-8 years of experience.

• Implementation experience with digital solutions, spanning basic track and trace, online services through to more complex order management and lead logistics solutions, inclusive of products, data integration, and reporting.
• Experience with Cargowise as the core freight and brokerage systems is preferred.
• Proven experience in designing and delivering digital products and services using both Agile and Waterfall project methodologies and SDLC processes preferred.

Work Environment and Company Culture

As a remote team member, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. We're committed to creating a culture that values innovation, customer-centricity, and teamwork. Our team members enjoy a range of benefits, including:

• Competitive salary and bonus potential
• Comprehensive health, vision, and dental insurance
• Retirement and tuition reimbursement plans
• Flexible work arrangements and remote work options
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

Compensation and Benefits

The salary range for this role is $79,672.73 - $151,182.26, depending on experience. arenaflex offers a comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement plans. We're an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

If you're a motivated and experienced professional looking to join a dynamic team, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a culture that values diversity, equity, and inclusion. Apply for this job