Experienced Onsite Data Entry Specialist – Veterinary Pharmacy Operations
At arenaflex, we're revolutionizing the way people shop for their pets, and we're looking for a talented and motivated Onsite Data Entry Specialist to join our Veterinary Service team in Pittston, PA. As a key member of our team, you'll play a vital role in ensuring the seamless processing of prescription approvals for veterinary medication, while providing exceptional customer service to our pet-parent customers and business partners.
Why Join arenaflex?
arenaflex is the fastest growing licensed pharmacy e-commerce retail business in the market today, and we're committed to providing an incredible customer and clinic experience. Our Team Members are the heart of our organization, and we're dedicated to creating a safe, healthy, and inclusive work environment that fosters growth and development. As an arenaflex team member, you'll enjoy a range of benefits, including:
* Competitive starting wages up to $17.25 per hour
* Opportunity for wage increases starting after 3-months of service
* Climate-controlled environment
* Employee 20% Discount Program at arenaflex for all your pet needs
* 401k with company matching
* Referral Bonuses – $500 per referral
* Team building events and company-sponsored luncheons
* Career growth and promotion opportunities
* Insurance eligibility on the 1st of the month
* Subsidized child, adult, and pet backup care through
* Discounts on many items through the LifeMart Discount platform
What You'll Do:
As an Onsite Data Entry Specialist, you'll be responsible for:
* Engaging directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries
* Researching and problem-solving to determine appropriate solutions for the customer and clinic partners, and following up as needed to resolve issues
* Completing data entry of prescriptions into arenaflex healthcare software
* Maintaining a high level of quality through data entry and order processing of veterinary pharmacy orders
* Operating with understanding, active listening, patience, empathy, and kindness to customers and partners alike
* Operating with a willingness to learn, and being open-minded to grow and develop new skills
* Communicating with veterinary clinics over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document clinic note accounts
* Expecting a significant part of the workday to be spent on outbound veterinary clinic/customer phone contacts
What You'll Need:
To succeed in this role, you'll need:
* 1-2 years of experience working in a customer or healthcare-focused environment
* Excellent communication skills (written, verbal, and listening)
* Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)
* Ownership, self-starter mentality, and strong attention to detail
* Proficiency with Microsoft Outlook
* High school education or equivalent
* Must be able to maintain a Pharmacy Technician License from the Pennsylvania Board of Pharmacy where appropriate
* Critical thinking skills
* Demonstrated ability to multi-task and perform well in a fast-paced environment
* Ability to adapt to change in accordance with the business needs of the company
* Willingness to work overtime as needed by the business unit
* Proven ability to maintain confidentiality and secure sensitive information
* Ability to pass a background check
* Commitment to being on time and being your best
What We Offer:
arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact our HR department.
How to Apply:
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply to this exciting opportunity. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here.
Apply now to join our team and be part of the arenaflex revolution!
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Join Our Team
At arenaflex, we're passionate about delivering exceptional customer service and creating a safe, healthy, and inclusive work environment. If you're a motivated and confident individual who is looking for a challenging and rewarding role, we encourage you to apply to this exciting opportunity.
What We Offer:
- Competitive starting wages up to $17.25 per hour
- Opportunity for wage increases starting after 3-months of service
- Climate-controlled environment
- Employee 20% Discount Program at arenaflex for all your pet needs
- 401k with company matching
- Referral Bonuses – $500 per referral
- Team building events and company-sponsored luncheons
- Career growth and promotion opportunities
- Insurance eligibility on the 1st of the month
- Subsidized child, adult, and pet backup care through
- Discounts on many items through the LifeMart Discount platform
What You'll Do:
- Engage directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries
- Research and problem-solve to determine appropriate solutions for the customer and clinic partners, and follow up as needed to resolve issues
- Complete data entry of prescriptions into arenaflex healthcare software
- Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders
- Operate with understanding, active listening, patience, empathy, and kindness to customers and partners alike
- Operate with a willingness to learn, and being open-minded to grow and develop new skills
- Communicate with veterinary clinics over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document clinic note accounts
- Expect a significant part of the workday to be spent on outbound veterinary clinic/customer phone contacts
What You'll Need:
- 1-2 years of experience working in a customer or healthcare-focused environment
- Excellent communication skills (written, verbal, and listening)
- Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)
- Ownership, self-starter mentality, and strong attention to detail
- Proficiency with Microsoft Outlook
- High school education or equivalent
- Must be able to maintain a Pharmacy Technician License from the Pennsylvania Board of Pharmacy where appropriate
- Critical thinking skills
- Demonstrated ability to multi-task and perform well in a fast-paced environment
- Ability to adapt to change in accordance with the business needs of the company
- Willingness to work overtime as needed by the business unit
- Proven ability to maintain confidentiality and secure sensitive information
- Ability to pass a background check
- Commitment to being on time and being your best