Experienced Customer Service Representative - Live Chat Support – Remote in San Antonio, TX

At arenaflex, we're dedicated to providing exceptional patient care and exceptional customer experiences. As a key member of our remote team, you'll play a vital role in connecting our site visitors with our practice-based professionals who will help them achieve their health and wellness goals. If you're passionate about delivering outstanding customer service, have a knack for multitasking, and thrive in a fast-paced environment, we want to hear from you!

Job Brief:

Our ideal Live Chat Representative is a well-rounded individual with outstanding communication skills and a passion for excellence in customer service. Being comfortable within a fast-paced and growing environment such as ours is key, as is attention to detail and a sense of urgency. This role is mainly computer-based, managing multiple Live Chats (coming through our website) with the utmost of care and professionalism. Your main objective will be to connect our site visitors to our practice-based professionals who will then work on booking them for an in-person consultation.

Responsibilities:

As a Live Chat Representative, you'll be responsible for:

• Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations
• Managing multiple chat-based conversations in real time while providing timely responses
• Following our lead journey process as applicable
• Focusing on quantity: responding effectively to 100% of live chats
• Focusing on quality: having meaningful conversations with prospective patients, answering their questions and providing relevant information in accordance with approved scripts
• Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals
• Assisting with PL efforts for other practice locations as needed
• Providing accurate information to site visitors, including starting prices or other approved information
• Qualifying leads
• Assisting in any sales-related administrative tasks as needed or as assigned
• Other ad hoc projects and tasks as assigned

Skills and Qualifications:

To succeed in this role, you'll need:

• At least 1 year of sales experience, preferably in inside sales and/or remote positions
• Experience using a CRM tool, preferably Intercom or Salesforce
• Typing speed of 60+ words per minute
• Ability to manage multiple live chat conversations at any given time while providing outstanding customer service to include quick, accurate and timely responses
• Proficiency in Microsoft Office and Google Suite
• Excellent verbal and written communication
• Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations
• Strong organizational and multitasking skills
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies

Requirements:

* Must live and reside in the US

• Must have a laptop or tablet

Benefits:

As a valued member of our team, you'll enjoy a competitive salary, plus:

• Medical, Dental, and Vision
• Disability
• Life Insurance
• 401(k) Plan
• Paid Vacation and Holidays

Work Environment and Company Culture:

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being of our employees. Our remote team is collaborative, dynamic, and passionate about delivering exceptional patient care and customer experiences. We offer flexible work arrangements, ongoing training and development opportunities, and a comprehensive benefits package to support your physical, emotional, and financial well-being.

Career Growth Opportunities and Learning Benefits:

As a Live Chat Representative, you'll have the opportunity to develop your skills and knowledge in customer service, sales, and communication. We offer ongoing training and development programs to help you achieve your career goals and advance in your role. Our team is committed to supporting your growth and success, and we're always looking for ways to improve and innovate.

How to Apply:

If you're passionate about delivering exceptional customer service and have a knack for multitasking, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Apply Now:

Apply to this job Apply for this job