Experienced Customer Service Representative – Commercial and Public Sector Support

At arenaflex, we're on a mission to deliver exceptional customer experiences that drive business results. As a Customer Service Representative, you'll play a critical role in helping us achieve this goal by providing top-notch support to our commercial and public sector clients. If you're passionate about delivering world-class service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. With a diverse portfolio of tech-enabled business services operating companies, we help clients modernize through digitalization and drive results through exceptional experiences. Our commitment to innovation, customer satisfaction, and employee growth has earned us recognition as one of the fastest-growing companies in the country.

Job Overview

As a Customer Service Representative, you'll be the face of arenaflex, interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experiences. You'll work closely with our team to provide timely and effective solutions, leveraging state-of-the-art contact center technology and customer experience methodology. This is an exciting opportunity to start your career with a dynamic company that values growth, innovation, and customer satisfaction.

Key Responsibilities

• Listen to and resolve customer issues in a professional and empathetic manner

• Utilize systems and technology to complete account management tasks efficiently
• Recognize sales opportunities and apply sales skills to upgrade customers
• Explain and position products and processes when interacting with customers
• Appropriately escalate customer dissatisfaction to ensure timely resolution
• Ensure first call resolution through problem-solving and effective call handling

Ideal Candidate Qualifications

We're looking for highly motivated, energetic, and dedicated individuals who are passionate about delivering exceptional customer experiences. If you have:

• A high school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Compensation and Benefits

At arenaflex, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. You can expect:

• Paid Time Off: Earn PTO and paid holidays to take the time you need
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location
• Retirement Savings: Secure your future with retirement savings programs, where available
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges
• Life Insurance: Access life insurance options to safeguard your loved ones
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities
• Paid Training: Learn new skills while earning a paycheck
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement
• Casual Dress Code: Be comfortable while you work

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

All arenaflex locations:

• Must be authorized to work in the country where the job is based

Subject to the program and location of the position:

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

At arenaflex, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at arenaflex are based solely on a person's merit and qualifications. arenaflex maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling arenaflex's commitment to a diverse and equal-opportunity work environment. arenaflex does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. arenaflex will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. arenaflex will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, arenaflex's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

How to Apply

If you're ready to join a company that recognizes your contributions and supports your growth, apply today! Apply for this job