Experienced Customer Service Associate – arenaflex Store

Join arenaflex, a dynamic and innovative retail leader, as we seek an experienced Customer Service Associate to deliver exceptional customer experiences and drive sales growth in our arenaflex Store. As a key member of our customer-facing team, you will be responsible for providing top-notch service, resolving customer issues, and promoting arenaflex products and services. If you're passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we want to hear from you!

About arenaflex

arenaflex is a forward-thinking retail company that's revolutionizing the way people shop and interact with our brand. We're committed to creating a unique and engaging customer experience that sets us apart from the competition. Our arenaflex Store is a vibrant and dynamic environment where customers can explore our wide range of products and services, including digital passport photo services, poster print, and creative machine. We're looking for talented individuals who share our passion for delivering exceptional customer experiences and are eager to join our team.

Key Responsibilities

As a Customer Service Associate at arenaflex, you will be responsible for:

• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Providing customers with courteous, friendly, fast, and efficient service
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
• Processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Implementing Company asset protection procedures to identify and minimize profit loss
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Completing resets and revisions as directed
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• For consumable items, assisting in stock rotation, using the first in, first out method and restock outs
• Having working knowledge of store systems and store equipment
• Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers
• Completing special assignments and other tasks as assigned

Training & Personal Development

As a Customer Service Associate at arenaflex, you will have opportunities to:

• Attend training and complete PPLs requested by Manager or assigned by corporate
• Develop your skills and knowledge in customer service, sales, and retail operations
• Participate in ongoing training and development programs to enhance your performance and career growth

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

* Prefer six months of experience in a retail environment

• Prefer to have prior work experience with arenaflex
• Prefer to be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, including disability/veterans. We will consider employment of qualified applicants with arrest and conviction records.

Compensation & Benefits

The actual compensation that you will be offered will depend on a variety of factors, including geography, skills and abilities, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please click here [arenaflex benefits URL]. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser [arenaflex benefits URL].

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you! Apply now to join our arenaflex team as a Customer Service Associate. Apply for this job