Experienced Customer Success Manager – Electric Mobility and SaaS Solutions

At arenaflex, we're revolutionizing the way electric vehicle charging stations are managed and operated. As a key member of our team, you'll play a vital role in ensuring the success of our strategic customers and partners. If you're passionate about the e-mobility sector and have a knack for delivering exceptional customer experiences, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative software and SaaS solutions for the marketing and management of charging stations for electric vehicles. Our cutting-edge technology supports operators in managing, controlling, and monitoring their charging infrastructures, while our dedicated team offers technical support and training to ensure our customers get the most out of our products. As part of the KOSTAL Group, we're proud to be part of a purpose-driven organization driving Europe's transition toward electric mobility.

Job Description

As an Experienced Customer Success Manager at arenaflex, you'll be responsible for accompanying the growth of our strategic customers and partners through different activities along a holistic customer lifecycle management of a SaaS model. Your primary objectives will include:

• Ensuring an efficient onboarding of new SaaS customers
• Supporting strategic customers and partners independently and advising them on the use of selected features of our software platforms
• Ensuring a sustainable resolution of incidents by orchestrating an end-2-end process with involved departments (e.g. sales, 2nd level support, and development)
• Preparing relevant key figures for strategic customers and partners and presenting them in monthly performance dialogues
• Analyzing structured data to support customer success through insights and KPIs
• Acting as a central interface for our back-office service

Key Responsibilities:

* Develop and execute customer success strategies to drive customer adoption, retention, and growth

• Collaborate with cross-functional teams to ensure seamless customer onboarding and support
• Provide expert-level guidance and support to customers on the use of our software platforms
• Identify and resolve customer issues through effective incident management and escalation processes
• Analyze customer data to identify trends, opportunities, and areas for improvement
• Develop and maintain strong relationships with customers to ensure their continued success and satisfaction

Qualifications

To succeed in this role, you'll need:

• A degree in business administration, business informatics, or a related field
• Several years of practical experience in customer success management or a similar field
• Prior experience in the e-mobility sector, ideally combined with a solid understanding of SaaS business models and software products
• A high degree of self-motivation, as well as a structured and self-organized way of working paired with a strong customer-centric mindset
• Strong communication skills across different hierarchical levels on the customer side
• A hands-on mentality, with the ability to familiarize yourself flexibly with new topics
• Initial professional experience in an interface function with a high customer focus, and familiarity with CRM systems (e.g. Salesforce)
• Data affinity, with the ability to identify usage patterns, track success metrics, and proactively drive customer engagement and retention
• Very good written and spoken English and German skills, ideally additional language skills such as Spanish and/or French

Why Join arenaflex?

At arenaflex, we offer a unique opportunity to join a purpose-driven organization driving Europe's transition toward electric mobility. Our passionate colleagues share a hands-on mentality, and we're committed to creating a safe and future-oriented workplace as part of the KOSTAL Group. You'll enjoy:

• Flexible working hours and location
• Great opportunities for career growth
• A dynamic and supportive work environment
• Access to cutting-edge technology and innovative solutions
• A competitive compensation package and benefits

How to Apply

If you're a motivated and customer-focused professional looking to make a meaningful impact in the e-mobility sector, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and achievements. We can't wait to hear from you! Apply for this job