Experienced Customer Support Specialist – 10am-6pm ET Working Hours

At arenaflex, we're dedicated to making a meaningful impact in the lives of our customers and the communities we serve. As a valued member of our team, you'll have the opportunity to be part of a mission-driven organization that's relentlessly pursuing cancer cures. Our Customer Support Specialist role is a critical part of this mission, providing exceptional internal and external customer service to our constituents through various channels.

About arenaflex

arenaflex is a mission-centric, locally delivered, and nationally powered organization that's passionate about making a difference in the lives of those affected by cancer. Our team is comprised of dedicated professionals who share a common goal: to cure leukemia, lymphoma, Hodgkin's disease, and myeloma, and improve the quality of life of patients and their families. As a Customer Support Specialist, you'll be part of a dynamic team that's committed to delivering exceptional customer service and support.

Job Summary

We're seeking an experienced Customer Support Specialist to join our team on a full-time basis. As a key member of our customer support team, you'll be responsible for providing exceptional internal and external customer service to our constituents through various channels, including phone, email, chat, and text. You'll also be responsible for troubleshooting issues, resolving problems, and providing feedback to our Customer Service Manager.

Core Responsibilities/Primary Duties

* Support all campaign inboxes and effectively troubleshoot issues and questions

• Support customers through chat, text, and other evolving tool sets, including a support-based resource/hub within arenaflex.org
• Answer inbound calls from arenaflex constituents each day and effectively troubleshoot issues and questions related to arenaflex campaigns, systems, and policies
• Assume responsibility, including follow-up, for all problem resolution and constituent satisfaction within assignment and authority
• Have a professional manner and be an expert at establishing rapport with constituents quickly
• Accurately record key details of all interactions on assigned account records in designated software applications
• Provide customer feedback to Customer Service Manager in regular, weekly, occurrences
• Responsible for answering and solving customer service tickets submitted through [email protected] (requests through various arenaflex/campaign owned inboxes, voicemails, external vendor/sales requests)
• Execute internal operations support, including but not limited to: refunds, adjustments, receipts, unsubscribes, reimbursements
• Ability to maintain strictest confidentiality and follow detailed workflows to maintain access to banking systems
• Maintain a strong working knowledge of assigned campaigns and functions

Essential and Preferred Qualifications

* Bachelor's Degree

• 1+ years of related call center and customer service experience
• Knowledge of MS Office Suite and ability to navigate multiple software programs at one time
• Bilingual (Spanish) preferred but not required
• Must pass an FCRA accredited background check

Skills and Competencies Required for Success

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Strong working knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Strong technical skills, including proficiency in MS Office Suite and ability to navigate multiple software programs at one time

Career Growth Opportunities and Learning Benefits

As a valued member of our team, you'll have access to a range of career growth opportunities and learning benefits, including:

• Comprehensive training and development programs
• Opportunities for professional growth and advancement
• Collaborative and supportive work environment
• Access to industry-leading tools and technologies
• Opportunities for mentorship and coaching

Work Environment and Company Culture Highlights

* Working Hours: 10am-6pm ET

• Some weekend and evening work required
• Travel as required for national and department meetings
• Physical demands are minimal and typical of similar jobs in comparable organizations
• Work environment is representative and typical of similar jobs in comparable organizations
• arenaflex is an equal employment opportunity employer committed to diversity and inclusion in its workplace

Compensation, Perks, and Benefits

* Base pay range: $44,000 ($24/Hourly) to $60,000 ($32/Hourly)

• Comprehensive benefits package, including medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan; and generous paid time off
• Annual incentive plan and competitive benefits package
• Opportunities for professional growth and advancement
• Collaborative and supportive work environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of those affected by cancer, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Disclaimer

arenaflex is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. arenaflex seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call arenaflex home. arenaflex complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve. Apply for this job