Experienced Ramp & Customer Service Agent – Airport Operations and Guest Experience

At arenaflex, we're passionate about delivering exceptional airport experiences to our guests. Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable moments along the way. As a Ramp & Customer Service Agent, you'll play a vital role in ensuring our guests receive the highest level of service and care. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of airport services, dedicated to creating memorable experiences for our guests. Our team members are the face of our brand, and we're committed to providing them with the tools, training, and support they need to succeed. As a Ramp & Customer Service Agent, you'll be part of a dynamic team that's passionate about delivering exceptional service and exceeding our guests' expectations.

Key Responsibilities

As a Ramp & Customer Service Agent, you'll be responsible for a range of tasks, including:

• Assisting guests with travel needs, such as answering inquiries, baggage handling, ticketing, checking-in passengers, and boarding flights
• Working outdoors in all types of weather conditions to perform below-wing functions, such as transporting baggage and cargo, loading and offloading luggage and cargo, aircraft marshaling, pushing back the aircraft, and aircraft deicing
• Performing aircraft grooming and security searches
• Processing and securing guest luggage, including filing and maintaining luggage claims as necessary
• Loading and offloading luggage and cargo using conveyor belts
• Assisting with boarding and gate duties, including directing guests, making announcements, processing standby's and upgrade requests
• Performing other duties as assigned by management to ensure complete guest satisfaction

A Day in the Life

As a Ramp & Customer Service Agent, you'll have the opportunity to work in a fast-paced environment, interacting with guests from all over the world. You'll be part of a dynamic team that's passionate about delivering exceptional service and exceeding our guests' expectations. Here's a glimpse into a typical day in the life of a Ramp & Customer Service Agent: [Insert video or link to a video showcasing a day in the life of a Ramp & Customer Service Agent]

Job-Specific Experience, Education & Skills

To be successful in this role, you'll need:

• Strong written and verbal communication skills
• Ability to juggle multiple tasks in a fast-paced environment
• Valid unexpired driver's license issued by a US state, a US territory, or the District of Columbia
• Ability to learn and operate a computerized reservation system
• Typing speed of at least 25 WPM
• Ability to consistently lift 50 pounds
• Ability to stand for long periods of time
• Ability to bend, stoop, squat, reach, and grasp
• Ability to perform basic mathematics
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Ability to participate in paid training that may require overnight travel
• Depending on work location, ability to obtain USPS Mail Handling Certification
• Ability to obtain airport security clearance
• Ability to communicate in English
• High school diploma or equivalent
• Minimum age of 18
• Must be authorized to work in the U.S.

Preferred Qualifications

* Minimum of 1 year of customer service or community service experience

• Airport SIDA Badge Requirements: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Leadership Expectations

As a Ramp & Customer Service Agent, you'll be expected to embody our values, including:

• Owning safety
• Doing the right thing
• Being kind-hearted
• Delivering performance
• Being remarkable

Total Rewards

As a Ramp & Customer Service Agent, you'll receive a competitive total rewards package, including:

• Starting rate: USD $17.00/Hr.
• Comprehensive well-being programs, including medical, dental, and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
• Free stand-by travel privileges on arenaflex and Horizon Air

FLSA Status

This role is classified as Non-Exempt.

Employment Type

This is a Part-Time, Regular position.

Requisition Type

This is a Frontline position.

Location

This role is located at the Pasco/Tri-Cities, WA - Airport.

Equal Employment Opportunity Policy Statement

arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, and other legally protected categories.

Government Contractor & Department of Transportation (DOT) Regulations

arenaflex is regulated by the Department of Transportation (DOT) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP), and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with arenaflex and any employment offer will be withdrawn.

Apply Now

If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you! Apply now to join our team as a Ramp & Customer Service Agent and take the first step towards a rewarding career with arenaflex. Apply for this job