Experienced Bilingual Customer Service Representative – Work from Home Opportunity
Job Title:
Experienced Bilingual Customer Service Representative – Work from Home Opportunity
Job Description:
About arenaflex
arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We're a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
A New Career Powered by You
Are you looking for a "work from home" career change with a company that values diversity, equity, and inclusion? Do you want to join a team of game-changers who are passionate about providing outstanding customer service experiences? Then a remote Customer Service Representative position at arenaflex is just the right place for you!
Career Growth and Personal Development
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What You Will Do in This Role
As a Customer Service Representative working from home, you will:
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile.
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
- The ability to speak fluent French and English
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's in It for You
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
- The base salary range for this position is $16-$25/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
- DailyPay enrollment option to access pay "early," when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Location:
CAN, ON, Work-at-Home
Language Requirements:
Fluent French and English
Time Type:
Full-time
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
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