Hybrid Customer Assistance Representative Part Time (Indianapolis, IN, US) at arenaflex

Are you ready to embark on a thrilling adventure, where every day brings new challenges and opportunities to grow? Look no further than arenaflex, where we're passionate about delivering exceptional customer experiences and creating a workplace that's as dynamic as our team members. As a Hybrid Customer Assistance Representative, you'll be at the forefront of our customer service efforts, providing top-notch support to travelers from around the world. Join our arenaflex family and get ready to soar to new heights!

Why you'll love this job

As a Hybrid Customer Assistance Representative, you'll have the unique opportunity to work in a fast-paced, dynamic environment where no two days are ever the same. You'll be the face of arenaflex, interacting with customers in a courteous, efficient, friendly, and professional manner. With a starting pay of $16.10 per hour, you'll be rewarded for your hard work and dedication.

What you'll do

As a Hybrid Customer Assistance Representative, your responsibilities will include:

• Greeting customers with a warm smile and a helping hand when they enter the airport or arrive in the ticket area
• Monitoring the ticket counter area to ensure it's in compliance with safety policies and procedures
• Assisting customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts
• Servicing and maintaining kiosk machines, ensuring they're always in top working condition
• Troubleshooting kiosk technology issues to identify the source of problems or errors
• Communicating with IT about kiosk technology issues that require additional servicing
• Verifying that customers' carry-on baggage complies with FAA/arenaflex policies, including size and quantity
• Verifying and clearing travel documents for customers traveling internationally, using the Timatic database available in the kiosk
• Assisting customers with checked baggage processing, including completing credit card transactions, self-tagging, and verifying weight
• Queuing lines in ticket counter areas based on departure times or type of assistance needed
• Accepting and activating customers' self-tagged baggage at the activation station
• Physically moving baggage throughout the ticket counter area, including moving checked baggage to the belt and oversized bags to designated locations
• Assisting customers with checking their assistive devices, sporting equipment, and other oversized items, ensuring adherence to appropriate policies
• Refer customers to customer service agents when necessary
• Performing clearance and verification of documents at kiosks
• Assisting with the physical movement of non-ambulatory customers as they board, deplane, or move throughout the gate and terminal area
• Assisting unaccompanied minors with boarding, deplaning, or other transportation
• Providing customers with gate information and directions
• Performing paging activities, such as announcing forgotten items or asking customers to return to locked bags (at some airports)
• Performing additional related duties as deemed operationally necessary by management, consistent with the collective bargaining agreement

All you'll need for success

To excel in this role, you'll need:

• A High School diploma or GED or international equivalent
• Must be 18 years of age or older
• Read, write, fluently speak, and understand the English language
• Bilingual language skills may be required in some locations
• Applicable valid driver's license as required by local authorities
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Must be authorized to work in the U.S.

Preferred qualifications

While not required, having the following skills and experience will make you a strong candidate:

• Working knowledge of Sabre or any other Passenger Service System
• Previous face-to-face Customer Service experience
• Working in a fast-paced environment

What you'll get

As a valued member of the arenaflex team, you'll enjoy a range of benefits and perks, including:

• Travel Perks: Explore the world with your family and friends, reaching 365 destinations on more than 6,800 daily flights across our global network
• Health Benefits: Enjoy comprehensive health, dental, prescription, and vision benefits, as well as virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: Stay healthy and balanced with our wellness programs, providing you with the right tools, resources, and support
• 401(k) Program: Available upon hire, with employer contributions to your 401(k) program after one year
• Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Feel free to be yourself at arenaflex

At arenaflex, we're committed to creating an inclusive work environment where everyone feels valued and respected. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and create an inclusive workplace that meets the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly, caring for people on life's journey? Join our arenaflex family and be yourself! Apply to this job Apply for this job