Experienced Clinical Customer Service Representative – Remote Healthcare Support

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our Customer Service-Clinical department, you'll play a vital role in providing top-notch support to healthcare providers, members, and health plans. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a dynamic, remote work environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, empowering individuals to take control of their well-being. Our team of dedicated professionals is committed to delivering exceptional service, fostering strong relationships, and driving positive outcomes. As a remote employee, you'll enjoy the flexibility to work from home while being part of a dynamic, collaborative team that values innovation, inclusivity, and growth.

Responsibilities

As a Clinical Customer Service Representative, you'll be responsible for:

• Responding to incoming calls and chats from healthcare providers, members, and health plans in a professional, accurate, timely, and courteous manner
• Communicating effectively with callers to understand their needs and provide relevant information
• Utilizing arenaflex proprietary systems to look up caller information and provide timely responses
• Forwarding logs requiring further research to the appropriate department
• Managing time to ensure calls are answered within required timeframes and follow-up is done in a timely manner
• Meeting or exceeding minimum key job accountabilities established for the Customer Service Representative position
• Maintaining a safe, secure, and healthy work environment by following all legal and compliance requirements
• Completing all arenaflex and CSS trainings timely
• Attending weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Responding to requests for internal and external customers and/or clients, as required
• Performing other duties as assigned
• Complying with all policies and standards

Qualifications

To succeed in this role, you'll need:

• A High School Diploma or equivalent
• 1 year of experience performing customer service duties, with inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills
• Ability to utilize and maneuver in multiple systems during a single interaction

Core Competencies

As a Clinical Customer Service Representative, you'll demonstrate:

• The ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Excellent customer service skills to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• The ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• The ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• The ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary work, with the ability to sit for long periods of time
• The ability to see, speak, and hear other personnel and/or objects
• The ability to communicate both in verbal and written form
• The ability to travel within and around the facility or Work from Home (WFH) environment
• The ability to use a telephone, computer keyboard, and mouse
• The ability to lift up to 10 lbs

Environmental Conditions

This role is based in a Work-from-Home (WFH) environment, requiring a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed).

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We welcome applications from qualified individuals of all backgrounds and are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Accommodations

If you're a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you're unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a dynamic, remote work opportunity, apply now to join our arenaflex team! Apply for this job