Digital Customer Service Advisor – Energy (Remote) – arenaflex Store

Join the arenaflex team and revolutionize the way energy is delivered to customers. As a Digital Customer Service Advisor, you'll be at the forefront of providing exceptional service, solving complex problems, and making a real impact on people's lives. If you're passionate about customer service, passionate about energy, and passionate about making a difference, we want to hear from you.

About arenaflex

arenaflex is a pioneering energy company that's changing the game. We're not just about providing energy; we're about making a positive impact on the planet and our customers' lives. Our team is made up of like-minded individuals who share our passion for innovation, sustainability, and customer-centricity. We're a remote-first company, which means you'll have the flexibility to work from anywhere, at any time, as long as you're connected to our team and our values.

What You'll Do

As a Digital Customer Service Advisor, you'll be the face of arenaflex, providing exceptional service to our customers via phone, email, and other digital channels. You'll be responsible for:

• Making energy easy to understand for our customers, cutting through jargon and providing clear explanations of their bills, meters, and tariffs.
• Solving complex problems and finding creative solutions to customer queries, whether it's a billing issue, a meter problem, or a complex energy conundrum.
• Providing end-to-end service, handling queries from start to finish, including complaints, and ensuring customers get the right help the first time.
• Thinking on your feet, using your problem-solving skills to resolve issues quickly and efficiently.
• Treating every customer with care and kindness, just like you would your own gran.
• Making a real impact on people's lives, whether it's helping someone struggling with their energy bills or advising on greener energy choices.

The Types of People We Want to Hear From

We're looking for people who are passionate about customer service, passionate about energy, and passionate about making a difference. If you're the kind of person who:

• Lives for great customer service and loves helping people make their day a little bit better.
• Asks questions and embraces change, loving to learn new things and roll with the punches.
• Has each other's backs, working collaboratively as a team to achieve common goals.
• Cares about the planet and is passionate about fighting climate change.
• Spots problems and fixes them, using your creativity and resourcefulness to find solutions.
• Tackles tough calls head-on, staying cool under pressure and finding solutions.
• Looks out for those who need it most, bringing empathy and patience to every interaction.

What's in It for You?

As a Digital Customer Service Advisor at arenaflex, you'll enjoy:

• Remote working and flexible hours, with 50% of your working hours between 9am and 5:30pm and the other 50% flexible for you.
• EV salary sacrifice, allowing you to drive electric and save money.
• Share options, giving you a stake in the company's success.
• Weekly 'Family Dinner' catch-ups, where you can connect with your colleagues and build relationships.
• A competitive salary of £24,900, plus benefits and perks.

Our Process

Our hiring process is designed to be flexible and accommodating, with multiple stages to ensure you have the best possible experience. Here's what you can expect:

• First Stage Interview: You'll have the opportunity to speak to one of our team members or record your responses to pre-set questions at a time that suits you.
• Prep Call: After your first interview, you'll arrange a call with someone from our Talent Team, who'll give you an overview of what you need to know to succeed in the next stage.
• Discovery Day: This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews.
• Final Interview: The last stage is the final interview, where you'll visit our office, meet two of our leadership team, and have a chance to ask any final questions.

Get in Touch

If you have any burning questions before applying, drop us a message at [email protected]. We'd love to help! Apply for this job