Employment Type:

Shift:

Description:

Job Title: Specialist II, Scheduling, Patient Access

Employment Type: Full-time

Shift: Day Location: Remote (Training will be on-site)

Position Purpose

• Scheduling Specialist supports customer relations, physician relations, patient care and hospital business services by performing quality functions for scheduling and registering services for multiple areas throughout the hospital. The Scheduling Specialist is a highly skilled Patient Access colleague responsible for timely and accurate appointment scheduling with expertise in scheduling protocols, registration, insurance requirements/verification, identification of accurate patient responsibility with notification to the patient for Trinity Health. 

As a “Specialist II, Scheduling, Patient Access” you will:

• Completes scheduling of appointment, pre-registration, insurance verification and authorization requirements with collection of out-of-pocket payments. 
• Analyze patient insurance(s), identifies the correct insurance plan, selects appropriately from HIS insurance and plan selections and documents correct insurance order.  
• Maintains knowledge of insurance requirements communicated by email, memorandum, educational matrices, and in-services. 
• Ensure that all staff, patients, departments, and external resources are notified of additions, changes, and cancellations. 
• Collects self-pay deposits, co-payments, and deductibles from patients.  
• Reconciles all point of service payments at end of shift and deposits with Cashier as per department policy. 
• Provides instructions to prepare patients for examination, procedure, and financial requirements, including the need for a signed ABN or Financial Responsibility Form. 

Minimum Qualifications:

• Hight School graduate or Equivalent (required)
• Associate degree (preferred)
• 2+ years of relevant experience (required)
• CPCS (preferred)

[FT/PT Benefit eligible Roles]:

**0.5 FTE (20 hours weekly) up to 1.0 FTE (40 hours weekly)

Pay Range: $19.72 - $27.61

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Position Highlights and Benefits:

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.  
• Work/Life balance with flexible schedules.  
• Free onsite parking.  
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.   
• Referral Rewards Program 

Position Highlights:

• Work/Life balance with flexible schedules.  
• Free onsite parking.  
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.   
• Referral Rewards Program 

Holy Cross Health is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George’s, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health’s high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.