Customer Success Representative

Who we are

Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our technology helps everyone from large corporations to small companies ensure only the safest individuals are driving on behalf of their business. These companies trust SambaSafety to keep their employees safe on the roads, helping protect their brand, greater community and bottom line. Simply put, we save lives and are on a mission to reduce crashes on American roadways 20 percent by 2025.

We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety top-notch, with a rock solid 4.8-star rating on Glassdoor.

What you’ll do

A Customer Success Representative is part of SambaSafety's Customer Success organization. CSRs are focused on supporting our customers by answering questions, providing training, researching inquiries, and providing exceptional service delivery to all customer segments.

We are focused on ongoing adoption and assist customers throughout their lifecycle, helping them unlock maximum value from our products and services. We are looking for a Customer Success Representative to be a key contact to resolve frontline issues for our Success accounts, ensuring their issues are resolved as quickly and smoothly as possible.

• Leverage interactions with customers to discover opportunities and uncover additional ways to support customer goals
• Maintain detailed and thoughtful documentation of customer interactions and next steps in Salesforce
• Uphold our company values and vision through your day-to-day interactions
• Service the customer through tactical support
• Serve as a trusted advisor and advocate for internal and external customers
• Provide operational management oversight, and product expertise
• Educate existing accounts on new features and product tools
• Document resolutions and maintain accurate records
• Provide service on account maintenance issues and best practices
• Be a dedicated resource for customer experience optimization through cross-functional collaboration to ensure a consistent customer experience

What you’ll need

• Detail-oriented and thoughtful in documented next steps in the SambaSafety CRM (Salesforce)
• Experience working in multiple systems simultaneously to generate cohesive responses back to our customers.
• Experience asking discovery questions that may lead to expansion opportunities
• Comfortable working remotely and maintaining a regular schedule
• Preference for industry experience in telematics, auto-insurance industry, fleet management, department of motor vehicles, customer success, and/or customer support.

Benefits and Perks

• Unlimited Paid Time Off and Paid Volunteer Days
• 401k Employer Match
• Generous Healthcare Benefits
• Wellness &Tuition Reimbursement
• Flexible Work Arrangements
• Lots of Samba swag
• Samba Events including our famous Samba Sprint

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.

SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.

Come join us to find out for yourself what all the excitement is about!