Customer Service Representative (4224) PATIENT ACCOUNTS CORP OFF
SUMMARY
The Customer Service Representative position has an opportunity to work remotely from home within the Central Kentucky Area after completion of 6 months in office training, positive quality measurement and achievement/maintenance of position benchmarks.
The Customer Service Representative triages and courteously and accurately responds to patient inquiries and correspondence regarding account billing, outstanding balances, insurance filing, Clinic policies regarding billing and collections; resolves account problems and makes necessary corrections to accounts; collects patient balances; resubmits claims or adds insurance information for claims submission; movement of patient credits to applicable balances per protocol; routes inquires to other areas as appropriate according to topic or specialization; will be expected to achieve knowledge of Fair Debt and Collection practices; any worklists, queues and reports as assigned, taking appropriate account adjustments as approved; provides billing records in response to legal and/or patient requests; assists with the maintenance of patient credit posting, documents patient complaints; resolves complaints or routes complaints to appropriate departments for resolution; mail routing; other duties as assigned.
PREFERRED QUALIFICATIONS
Formal training which will probably be indicated by a high school diploma or equivalent; prefer a minimum of one year experience working in healthcare collections and billing or in another related customer service call center; good verbal and written communication skills.
PHYSICAL GUIDELINES:
Physical guidelines include the ability to move, traverse, position self, remain in a stationary position and negotiate steps for up to eight hours per day; visual acuity; manual dexterity and motor coordination.
NOTE
This document is intended to describe the general nature and level of work performed. It is not intended to act as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Attendance is an essential function of the job.