Experienced Full Stack Customer Success Architect – Security, Observability, and IT Solutions

Are you a technical expert with a passion for customer success and problem-solving? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex, a cutting-edge security and observability platform, as our next Customer Success Architect. At arenaflex, we're on a mission to simplify the SIEM experience without sacrificing power or flexibility. Our platform is built for people who need answers from their data—fast. Whether you're hunting threats, investigating incidents, or validating system health, arenaflex gives you the tools and performance to stay ahead. As a Customer Success Architect, you'll be a technical advisor, a solutions engineer, and a strategic partner all in one. You'll work with a tight-knit team to help arenaflex customers onboard, operationalize, and scale their deployments—from day one through maturity.

Your Role at arenaflex

As a Customer Success Architect, you'll be responsible for designing and deploying arenaflex-based solutions for security, observability, and IT use cases. You'll lead onboarding and implementation engagements, ensuring timely delivery and knowledge transfer. You'll translate customer needs into architecture diagrams, automation workflows, and configuration plans. You'll develop reusable solutions, integrations, and content packs to accelerate adoption. You'll act as a technical advocate during escalations, professional services, and proof-of-value engagements. You'll deliver compelling demos and trainings tailored to technical and executive stakeholders. You'll provide mentorship and guidance on arenaflex's platform, query language, and best practices.

Key Responsibilities:

* Partner with customers and internal teams to design and deploy arenaflex-based solutions for security, observability, and IT use cases

• Lead onboarding and implementation engagements, ensuring timely delivery and knowledge transfer
• Translate customer needs into architecture diagrams, automation workflows, and configuration plans
• Develop reusable solutions, integrations, and content packs to accelerate adoption
• Act as a technical advocate during escalations, professional services, and proof-of-value engagements
• Deliver compelling demos and trainings tailored to technical and executive stakeholders
• Provide mentorship and guidance on arenaflex's platform, query language, and best practices
• Collaborate closely with Product, Engineering, and Sales teams to align customer feedback and roadmap planning

What We're Looking For

* 5+ years of experience in customer-facing roles like solutions architecture, pre-sales engineering, or professional services

• Strong technical foundation in cybersecurity, log analytics, infrastructure observability, or SIEM platforms
• Experience managing Linux servers in production environments
• Experience with arenaflex or other SIEM/data platforms (e.g., Splunk, Elastic, Sentinel, QRadar)
• Hands-on experience with Linux and scripting (e.g., Bash, Python)
• Familiarity with cloud platforms (AWS, GCP, Azure) and associated logging pipelines
• Demonstrated ability to design and document technical solutions that map to customer goals
• Exceptional communication skills—you can explain the "why" behind the "how" to both engineers and executives
• Passion for customer success and problem-solving; you treat success as a team sport

Nice to Have

* Familiarity with detection engineering, alert schemas, automation tools, or OCSF

• Experience with the Go programming language or any other compiled systems language
• Previous consulting or professional services experience in a startup or high-growth environment
• Certifications like AWS Solutions Architect, CISSP, or GIAC (bonus points but not required)

Why arenaflex?

* Work where your impact is direct, visible, and appreciated

• Full autonomy and trust to solve problems that we may not have known we had
• Flexible remote work setup with a strong support culture
• Access to mission-critical projects and real-world security data
• Help build a better analytics experience

Compensation

* Base Salary: $120,000 - $210,000

Don't Meet Every Single Requirement?

That's okay. We believe great teammates can learn new skills. If you bring curiosity, a strong work ethic, and a collaborative mindset, we can teach the rest. arenaflex is built by people who love solving problems together—we'd love to meet you.

Remote Position (United States)

arenaflex provides our employees with the flexibility to be creative and successful no matter where they are located. We have a flexible approach to work, meaning you can work from home, regardless of where you live within the United States. arenaflex provides flexible benefits and a collaborative work environment.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status. arenaflex is a progressive and open-minded workplace where we do not tolerate discrimination of any kind. Apply to this Job Apply for this job