Experienced Overnight Dealer Chat Advisor – Remote Opportunity to Revolutionize Customer Experience
At arenaflex, we're on a mission to transform the way our international dealership clients interact with their customers. As an Overnight Dealer Chat Advisor, you'll play a vital role in delivering exceptional customer experiences, building lasting relationships, and driving revenue growth. If you're a customer service enthusiast with a passion for sales and marketing, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative solutions for the automotive industry. Our cutting-edge technology and expert team enable us to support a vast network of international dealership clients, helping them to stay ahead of the competition and achieve their business goals. As a remote Overnight Dealer Chat Advisor, you'll be part of a dynamic team that's dedicated to making a real difference in the lives of our customers.
Key Responsibilities/Accountabilities
As an Overnight Dealer Chat Advisor, you'll be responsible for:
- Representing dealerships across the national and global market via webchat, email, and various digital communication mediums
- Converting in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals
- Serving as an expert in the product line, promotions, and dealership operations
- Utilizing web chat software to provide consultative assistance to customers with their vehicle purchase process
- Continuously aiming to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer
- Being a goodwill ambassador for arenaflex by courteous treatment of all customers
- Providing exceptional service to all internal and external customers
- Promoting sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
- Effectively building rapport with customers, dealers, and all team members
- Participating in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
- Effectively and accurately documenting customer interaction
- Efficiently managing concurrent activities
Job Requirements
To succeed in this role, you'll need:
- 1-2 years of experience in a customer service-related profession
- Journalism/Creative Writing experience preferred
- Computer navigation and typing proficiency
- Strong reading comprehension and written communication skills
- A positive self-starter with a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills, and a strong attention to detail
- A Bachelor's degree
What We Offer
As an Overnight Dealer Chat Advisor at arenaflex, you'll enjoy:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Flexible remote work arrangements
- Access to cutting-edge technology and training programs
- A comprehensive onboarding process to ensure your success
- Regular feedback and coaching to help you achieve your goals
Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. Our company culture is built on the following values:
- Customer-centricity: We put our customers at the heart of everything we do.
- Innovation: We're always looking for new and better ways to solve problems and improve our services.
- Collaboration: We work together as a team to achieve our goals and support each other's success.
- Excellence: We strive for excellence in everything we do, from our products and services to our customer interactions.
- Integrity: We operate with integrity, honesty, and transparency in all our interactions.
How to Apply
If you're a motivated and customer-focused individual with a passion for sales and marketing, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply to this job Apply for this job