Experienced Customer Service Representative – La Porte, TX

Join arenaflex, a multinational company with a presence in 80+ countries, as we continue to grow and innovate in the architectural and decorative surfaces industry. As a Customer Service Representative, you will play a vital role in delivering exceptional customer service, acting as a key liaison between our customers and our company. If you're passionate about providing top-notch support, working in a fast-paced environment, and growing your career, we want to hear from you.

About arenaflex

At arenaflex, our purpose is to inspire people through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces, offering a wide range of products designed to provide innovative and functional solutions for home and business spaces. Our value proposition is built on innovation, sustainability, functionality, and beauty, making us a leader in the industry.

What You Will Do

As a Customer Service Representative, you will be responsible for delivering excellent customer service, acting as a key liaison between our customers and our company. Your primary responsibilities will include:

• Handling general inquiries regarding pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections
• Developing and maintaining customer relationships by handling different operative responsibilities
• Processing, monitoring, and following up on customer purchasing orders
• Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies
• Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication
• Creation of invoices and corrections, if necessary, as well as returns of material
• Scheduling visits to the showroom, leading material views & reservation of specific material
• Solving customer issues from order to delivery and maintaining customer account receivables
• Providing customer support over the phone, face-to-face, and via email
• Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force
• Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials
• Logging and attending to daily visitors and events, recording each visitor/event into SalesForce
• Supporting the sales team by preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets
• Other tasks upon request of the manager

What You Need to Succeed

To excel in this role, you will need:

• 3+ years of experience in Customer Service
• 2+ years of experience with invoicing and order entry
• High School Diploma/GED
• Computer literacy to a relatively high standard: Outlook, Excel, Word
• Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization
• Ability to multi-task and work in an extremely fast-paced environment
• Exceptional customer-facing and interpersonal skills, both written and verbal

Desirable Qualifications

* Customer Service experience in construction, manufacturing, distribution or related industry experience

• College degree
• Use of SAP, ERP or order system

What We Offer

At arenaflex, you will join a company with an international mindset and presence in 80+ countries.

We offer

• An amazing growth story, sustained by extraordinary innovation with products such as Silestone, Dekton, and Sensa by arenaflex
• Opportunities to grow your career and develop your leadership skills
• A dynamic and fast-paced work environment
• Competitive hourly range: $18-20.50/hr
• Potential Annual Award depending on individual performance and Company performance, in accordance with the terms of the Company's plan
• Benefits package, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability and Basic Life and Supplemental Insurance
• 401(k) Retirement Plan eligibility
• Paid time off, including vacation time, sick time, and floating holidays

Work Environment and Company Culture

At arenaflex, we value diversity, equity, and inclusion. We are committed to creating a work environment that is free from discrimination and harassment. We believe in providing equal opportunities for all employees and promoting a culture of respect, empathy, and open communication.

How to Apply

If you're passionate about delivering exceptional customer service and growing your career, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at arenaflex are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Accommodation Requests

If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: [email protected]. Apply for this job