[Remote] Customer Support Specialist, 2nd Shift (Tuesday - Saturday, 4pm ET - 1am ET)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company that operates in the software-as-a-service (SaaS) industry, focusing on scheduling solutions. They are seeking a Customer Support Specialist to provide exceptional service during the second shift, serving as the primary point of contact for customers and resolving issues to enhance customer satisfaction.

Responsibilities

• Resolve customer tickets via Live Chat, Phone, or Email promptly
• Provide consultative solutions to customer questions and issues
• Maintain expert-level knowledge of the product and related use cases
• Empathize patiently with customers in every interaction
• Participate in ticket audits and incorporate feedback
• Document and escalate customer and internal issues appropriately
• Demonstrate initiative to support customers and team independently
• Take ownership of the customer experience provided
• Support customers in scheduling meetings effectively

Skills

• 1+ years of experience in SaaS customer support
• Technical troubleshooting skills in software environments
• Ability to thrive in a fast-paced, challenging environment
• Self-starter mentality with a focus on impact
• Capacity to meet metrics-driven performance goals
• Strong written and verbal communication skills
• Excellent time management abilities
• Collaborative team player with customer-centric focus
• Authorization to work legally in the United States; no immigration sponsorship available
• Experience with Live Chat or Phone support is a plus

Benefits

• Bonus programs
• Equity awards
• Benefits

Company Overview