Business Risk & Operations Analyst – Payment Services
PayPal has been revolutionizing commerce globally for more than 25 years, empowering consumers and businesses in approximately 200 markets. The Business Risk & Operations Analyst will support the Payment Services team by managing the overall risk environment and operational processes specific to products.
Responsibilities
- Prioritize and analyze internal and external escalations to prevent future escalations
- Provide feedback regarding necessary changes and updates including policies, upgrades, and potential workflow changes
- Function as Subject Matter Expert, partnering with key stakeholders for educating, training, coaching, and enhancing risk/detections
- Report trends, make recommendations, and escalate issues/concerns appropriately to enhance the program
- Contribute to business improvements e.g., MBR, DSA/ Internal service level, routing analysis, contact reduction etc
- Develop robust monthly insights for team members and the leadership team
- Run business and self-identified projects
- Support complex consumer and merchant issues or escalations engaging appropriate stakeholders focused on resolution
- Administer the product launch review process
- Provide post product launch support to product, legal and compliance stakeholders
- Maintenance of Governance, Risk, Compliance (GRC) tool data for areas of responsibility
- Support the risk assessment process by identifying inherent risks and mitigating controls identified for new or changed products not yet live
- Lead risk acceptance process to document and obtain approvals to accept inherent risks identified for new or changed products not yet live
- Lead training on the product launch review process for product and project managers
- Lead and/or support operational processes specific to Payment Services
Skills
- 1+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
- Be someone who enjoys identifying, explaining and solving problems
- Detail-oriented, with attention to meeting documentation-based timelines
- Strategic thinker who understands what they are doing and why they are doing it and can envision how it can be modified to increase efficiency
- Intellectual curiosity and willingness to learn the payments ecosystem and the facets of our products and processes
- Analytical thinker who can work comfortably on data analysis and other internal tooling to determine the quantitative impact of potential issues or operational improvements
Benefits
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security
- Support your mental health
Company Overview
Company H1B Sponsorship