Client Services Representative
The Alberta Construction Safety Association (ACSA) is a not-for-profit organization focused on enhancing safety in the construction industry. They are seeking a Client Services Representative to deliver exceptional customer service, assist members with course registrations, and provide support for technical difficulties related to e-learning courses.
Responsibilities
- Provide exceptional service, ensuring smooth registration processes and handling transfers or refunds efficiently
- Guide students through registration and facilitate a seamless experience. Provide accurate information on courses, programs, and membership
- Offer prompt assistance for e-learning course issues, ensuring uninterrupted learning experiences
- Escalate complex technical or service issues as required to ensure timely resolution
- Assist individuals with registrations through the NCSO (National Construction Safety Officer) or NHSA (National Health & Safety Administrator) designation process
- Maintain accurate records, ensuring data integrity and confidentiality
- Identify process enhancements and stay updated on best practices for improved service delivery
- Collaborate with internal teams to address needs and provide administrative support as required
- Perform other related duties as assigned
Skills
- High School Diploma or GED
- 1+ years of related experience in a demanding customer service environment, high-volume phone calls, and data coordination required
- Competent in Customer Relationship Management System (CRM) and Learning Management System (LMS) software
- Proficient in Microsoft Office
- Excels at creative thinking and problem-solving, with the ability to handle challenging situations with professionalism and empathy
- Maintains a high standard of customer service, with excellent written and verbal communication skills, and a keen eye for detail
- Ability to work independently as a strong and contributing member in a team environment
- Proven ability to multitask and prioritize effectively in a fast-paced, high-volume service environment while maintaining accuracy, efficiency, and a positive member experience
Benefits
- Sick days
- Vacation time
- RRSP contributions
- Health benefits
- Health spending
Company Overview