Paraplanner

Position Roles/Responsibilities/Accountabilities

• Serve as a knowledgeable and dependable point of contact for clients by answering questions related to account values, investments, and advisory services, and directing more complex needs appropriately.
• Support clients with confidence and care by providing information on investment and insurance products (including variable insurance and annuities when appropriately licensed).
• Prepare and update financial plans, analysis, and presentation materials to help clients clearly understand their financial picture and recommendations.
• Maintain accurate and up‑to‑date client information across systems to ensure a seamless client experience.
• Assist the advisory team by entering data into financial planning software and preparing draft financial plans for advisor review.
• Strengthen client relationships by processing requests efficiently, resolving questions, and ensuring client documentation and records are complete and current.
• Research and respond to client inquiries in a timely, thoughtful, and professional manner.
• Prepare, submit, and track client account paperwork to ensure timely and accurate implementation of recommendations.
• Gather and maintain required client information to support suitability, compliance, and high‑quality planning.
• Assist with the preparation of client performance reports and other review materials.
• Maintain detailed and organized records within the CRM system to support proactive service and communication.
• Complete forms and documentation related to opening, maintaining, and updating client accounts.
• Process requests for transfers of funds with attention to accuracy, timeliness, and client expectations.
• Actively look for opportunities to improve workflows, processes, and systems to enhance both client service and team efficiency.
• Collaborate closely with the Lead Advisor and team, providing flexible support as client and business needs evolve.
• Note CANNOT be listed as the servicing representative AND need to note their FA is selling agent within the rep questionnaire.

Position Qualifications

• Previous administrative/secretarial experience desired
• Must be securities registered (series 7 & 66 or 6 & 63).
• Must be insurance licensed/appointed
• Must be securities registered and insurance licensed/appointed in all states in which they are performing activities requiring licensing and registration.
• Must be willing to complete the appropriate Long-Term Care training required in the states in which support work would be conducted.
• If work on variable insurance or annuities is conducted, must be appropriately licensed/appointed and registered for variable products.
• Demonstrated customer service orientation/experience, 2+ years preferred
• Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn
• Ability to work with a wide variety of individuals in a friendly and welcoming manner
• Ability to handle multiple tasks and maintain a high quality of work while experieincing frequent interruptions
• Ability to maintain integrity of sensitive/confidential information
• Basic understanding of our products and services, and Thrivent Financial

Competencies

• Planning/Organizing
• Customer Focus
• Communication
• Interpersonal Skills
• Teamwork and Collaboration
• Adaptability/Flexibility

External/Internal Dependencies

• Must be able to work with all roles of the LumaFi Advisor Group
• Must be able to represent the organization in work with external clients
• Must be able to cultivate and maintain relationships with outside organizations

As part of LumaFi Advisor Group's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process a for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with securities registrations are subject to TIMI’s Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.