Experienced Customer and Market Researcher – Driving Business Growth through Data-Driven Insights

At arenaflex, we're a team of passionate and dedicated professionals who are committed to empowering businesses, entrepreneurs, and individuals to succeed online. We're a dynamic and innovative company that's always looking for talented individuals to join our team and help us achieve our mission. As a Customer and Market Researcher at arenaflex, you'll play a critical role in driving business growth through data-driven insights and helping us make informed decisions that impact our customers and the market.

About arenaflex

arenaflex is a leading provider of innovative solutions for businesses, entrepreneurs, and individuals. We're a team of experts who are passionate about helping our customers succeed online. Our mission is to empower businesses and individuals to grow and thrive in a rapidly changing digital landscape. We're committed to delivering exceptional customer experiences and providing our customers with the tools and resources they need to succeed.

Job Summary

We're seeking an experienced Customer and Market Researcher to join our team at arenaflex. As a Customer and Market Researcher, you'll be responsible for conducting primary and secondary research projects to assist and further develop the market and customer research functions within arenaflex. This role will be crucial in enhancing decision-making across the business and establishing replicable testing practices. You'll work closely with stakeholders and teams to develop research strategies and execute projects that meet shifting business needs.

Key Responsibilities

* Conduct primary and secondary research projects from start to finish, including research design, analysis, report building, and dissemination of core insights

• Conduct complex in-depth market, customer, and competitor analysis ranging from regression analysis to pulling out key insights and themes from competitor investor reports
• Translate data into actionable insights, create reports, and present research findings to senior leadership
• Become a key point of contact for stakeholders and teams, as well as become the subject matter expert for our target audience
• Lead and manage larger multi-person research projects, ensuring that deadlines are hit, tasks are appropriately delegated while also contributing to the research process, including developing screeners, questionnaire writing, data analysis, survey programming, qualitative interviews, etc.

Essential Qualifications

* Bachelor's degree, ideally within the marketing, business, economic, or social science fields. Master's degree preferred

• 5+ years of work experience in market or customer research, marketing, data analytics, competitive intelligence, consulting
• Knowledgeable in statistics and statistical software (i.e. Excel, DisplayR, SPSS, SQL) and is comfortable with conjoint analysis, max diff, chi-squared testing
• Knowledgeable of survey research and best practices and survey software (i.e. Alchemer, Qualtrics)
• Self-starter with the ability to function well independently and in collaboration with stakeholders under tight deadlines while tackling complex problems
• Excellent communicator with strong presentation and data visualization skills with an ability to distill complex information to a variety of stakeholders
• Background working in SaaS environment preferred

Preferred Qualifications

* Experience working in a fast-paced and dynamic environment

• Strong analytical and problem-solving skills
• Ability to work effectively in a team environment
• Experience with data visualization tools and techniques
• Familiarity with agile methodologies and project management tools

Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and presentation skills
• Ability to work effectively in a team environment
• Strong attention to detail and organizational skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Strong technical skills, including proficiency in statistical software and data visualization tools

Career Growth Opportunities and Learning Benefits

* Opportunities to grow your career and take on new challenges

• Access to training and development programs to help you develop new skills and knowledge
• Collaborative and supportive work environment
• Flexible work arrangements, including remote work options
• Competitive compensation and benefits package

Work Environment and Company Culture

* arenaflex is a hybrid workforce, combining the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues

• Our company culture is built on a foundation of diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued and respected
• We're a team of passionate and dedicated professionals who are committed to making a positive impact on our customers and the market

Compensation and Benefits

* Competitive salary range: $80,400 - $100,500 USD

• Comprehensive benefits package, including health and welfare benefits, paid leave, and retirement savings plan
• Opportunities for professional development and career growth
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and experienced Customer and Market Researcher looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application system. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace where everyone feels valued and respected, and we're proud to be an inclusive and diverse organization.

Notice to Recruiters and Staffing Agencies

arenaflex has an internal talent acquisition department and designated career site for individuals looking to join our team. We will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies, or any fee-based referrals. Any unsolicited resumes sent to arenaflex will be considered property of arenaflex and will not be returned. Apply for this job