Senior Customer Solutions Engineer – IBM OMEGAMON at arenaflex

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where creativity, curiosity, and technical expertise come together? Look no further! arenaflex is seeking a highly skilled Senior Customer Solutions Engineer to join our IBM System Z Professional Services team, working on customer engagements to help install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products.

About arenaflex

arenaflex is a global leader in software innovation, empowering businesses to unlock their full potential. With a rich history dating back to 1990, we've established ourselves as a trusted partner for organizations seeking to modernize their critical infrastructure, business processes, and data. Our commitment to empathy, humanity, trust, and love drives everything we do, from serving our customers and partners to fostering an inclusive workplace environment where every team member can thrive.

The Role

As a Senior Customer Solutions Engineer at arenaflex, you'll be part of a talented team that's passionate about delivering exceptional customer experiences. Your primary responsibilities will include:

• Collaborating with customers to understand their needs and develop tailored solutions for the IBM OMEGAMON product family and other IBM Mainframe products
• Installing, configuring, implementing, and providing training for these products
• Working closely with operations teams, developers, and performance analysts to analyze performance data, tune systems, and reduce overhead
• Accurately documenting configurations and changes to ensure seamless knowledge transfer and future reference
• Developing and maintaining strong relationships with customers, partners, and internal stakeholders to drive business growth and satisfaction

Core Technical Skills

To succeed in this role, you'll need to possess a strong understanding of:

• z/OS, and optionally z/VM, zLinux, or CICS
• Mainframe architecture and components
• OMEGAMON XE (e.g., for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks)
• Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI
• Ability to configure and customize OMEGAMON via its parameter libraries (RKANPARU)
• Knowledge of tailoring monitoring profiles and situations
• Experience with TEMS, TEPS, and agents in the IBM Tivoli Monitoring architecture

Configuration and Deployment Skills

You'll also need to have experience with:

• Installing IBM software using SMP/E
• Applying maintenance and configuring product updates
• Using Omegamon Configuration Manager
• Defining and enabling situations (alerts), thresholds, and historical data collection
• Implementing security settings via RACF or external security managers
• Configuring SAF-based authentication and authorization

Integration and Automation

In addition, you'll need to be proficient in:

• Integrating OMEGAMON with NetView, GDPS, or Service Management tools
• Using APIs or exits for custom alert handling or automation
• Writing and modifying JCL, REXX scripts, or CLISTs
• Setting up historical data collection and reporting via Tivoli Data Warehouse
• Experience with TCR or modern dashboards like Grafana is a plus

Soft Skills and Practices

To excel in this role, you'll need to possess:

• Strong written and verbal communication skills
• Analytical skills to analyze performance data and tune systems
• Ability to collaborate with cross-functional teams and stakeholders
• Commitment to arenaflex's core values of trust, humanity, love, and empathy

Education and Experience

We're looking for a candidate with:

• A Bachelor's Degree, or equivalent experience
• 8+ years of experience as a Systems Programmer or similar position
• 4+ years of customer-facing consulting experience
• Development, application lifecycle, or change management experience is a plus

Information Security

At arenaflex, information security is everyone's responsibility. We're committed to protecting company information and IT resources, and we expect all team members to adhere to our security principles and best practices.

Diversity, Inclusion & Equity

arenaflex is committed to creating an inclusive workplace environment where every team member can thrive. We believe in the importance of diversity, equity, and inclusion, and we strive to embody these values in everything we do.

What We Offer

As a Senior Customer Solutions Engineer at arenaflex, you'll enjoy:

• Unlimited vacation time, paid holidays, and sick time
• Health and wellness coverage options for you and your dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition Reimbursement and Certificate Reimbursement Program opportunities
• Leadership and skills training opportunities

How to Apply

If you're a motivated, results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive workplace environment. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an equal opportunity employer. Apply for this job