Experienced Bilingual Customer Service and Sales Representative – Spanish-English Remote Licensed Healthcare Insurance Agent at arenaflex

At arenaflex, we're dedicated to revolutionizing the customer experience by infusing humanity into every interaction. As a Bilingual Customer Service and Sales Representative – Spanish-English working remotely in Connecticut, Maine, or New Hampshire, you'll be part of a dynamic team that's passionate about making a difference in people's lives. In this role, you'll have the unique opportunity to grow your career by leveraging your customer service and sales aptitude to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. arenaflex is committed to investing in your development, providing you with the training, support, and resources you need to succeed.

What You'll Be Doing:

• Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs

• Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow-up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

Key Responsibilities:

• Deliver exceptional customer service and sales experiences to clients across the country

• Develop and maintain a deep understanding of arenaflex's products and services to effectively address customer inquiries and concerns
• Collaborate with cross-functional teams to identify opportunities for growth and improvement
• Stay up-to-date on industry trends and best practices to continuously enhance your skills and knowledge

Qualifications:

• Bilingual in English and Spanish (written and verbal fluency)

• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation (empathy, compassion, and listening skills)
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

Essential Skills and Competencies:

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Proficiency in CRM software and other relevant tools
• Ability to work independently and as part of a team
• Strong time management and organizational skills

Preferred Qualifications:

• Previous experience in the insurance industry or a related field

• Familiarity with arenaflex's products and services
• Experience working in a remote or virtual environment
• Certification in customer service or a related field

Career Growth Opportunities and Learning Benefits:

• arenaflex is committed to investing in your development and providing you with the training, support, and resources you need to succeed

• Opportunities for career advancement and professional growth
• Access to a comprehensive library of online courses and training programs
• Regular feedback and coaching to help you achieve your goals

Work Environment and Company Culture:

• arenaflex is a global team of curious lifelong learners guided by our company values

• We're committed to creating an inclusive culture and community-minded organization where giving back is encouraged
• Our team is passionate about making a difference in people's lives and is dedicated to delivering exceptional customer experiences
• We offer a flexible and remote work environment that allows you to work from the comfort of your own home

Compensation, Perks, and Benefits:

• Competitive base wage of $16/hr ($17/hr in CT) while studying for your state exam

• Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• FREE licensing course (and you'll be paid for your time to boot)
• All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer

A Bit More About Your Role:

• You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team

• arenaflex is committed to ensuring you have the skills and support to be successful in your role throughout your career
• From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply to this role. Join arenaflex's team of dedicated professionals and be part of a dynamic organization that's making a difference in people's lives. Apply for this job