Experienced Health Assistant/Healthcare Customer Service Representative – Total Health & Benefits (Remote)
Join arenaflex, a pioneering healthcare company, in revolutionizing the way people access and navigate the complex healthcare system. As an arenaflex Health Assistant/Healthcare Customer Service Representative, you will play a vital role in empowering individuals to live their healthiest lives by providing exceptional support and guidance.
About arenaflex
arenaflex is a leading provider of personalized health and benefits solutions designed to simplify the complexities of the healthcare system. Our mission is to empower every person to live their healthiest life by delivering exceptional service, expertise, and empathy. With a strong focus on customer satisfaction, we have consistently received ratings over 90 percent and have been recognized as a Top Place to Work by Inc. Magazine and Excellence in Customer Service by Business Intelligence.
Job Description
As an arenaflex Health Assistant/Healthcare Customer Service Representative, you will be the primary point of contact for members seeking assistance with their healthcare needs and benefits. You will have the opportunity to make a meaningful impact in the lives of our members by providing support, guidance, and resources to help them navigate the complex healthcare system.
Key Responsibilities:
* Deliver interventions to support members in navigating the healthcare system, including: + Providing guidance on benefit packages and care plans + Helping members find doctors and healthcare providers + Identifying barriers to care and connecting members with the right clinical resources + Leveraging technology and internal resources to understand member needs and next steps
- Drive better client outcomes by:
+ Assisting with improved financial outcomes, including reducing inappropriate healthcare usage and optimizing benefit packages + Assisting with improved health outcomes, including reducing avoidable admits, ER usage, and readmits
- Collaborate with internal teams to ensure seamless support and guidance for members
Qualifications:
* Minimum of 3 years of experience in a service-based environment, with a Bachelor's Degree or 5 years of relevant experience
- Relevant background experience can include but is not limited to:
+ Insurance setting + Telephonic customer service + Medical office + Health Plan + Social services + Behavioral health + Counseling + Healthcare coordination + Pharmacy tech + Benefits specialist + Health coach + Case management + Exercise and health education
- Highly agile and comfortable in a high-paced, innovative, technology-driven environment
- Knowledge of consumer health plans and terminology
- Understanding of how patients use and access healthcare
- Ability to thrive in a performance-based environment
- Demonstrate high-level personal accountability
- Ability to listen, talk, and type all at once through multi-channel communications
- Empathetic and superior critical thinking
- Commitment to quality and continuous improvement
- Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
- Strong self-management/self-starter
- Excellent written and verbal communication skills
Additional Requirements:
* Broadband connection with at least 1 Mbps upload and 1 Mbps download speed
- Wired connection from laptop to router (not WiFi)
- IT equipment will be provided directly by arenaflex
- Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST)
What We Offer:
* Competitive compensation and benefits package
- Opportunity to work with a pioneering healthcare company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
- Comprehensive training and support
What We Value:
* Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers
- Finding joy and purpose in serving others
- Being strong individually and together, we're powerful
- Rolling up our sleeves and getting stuff done
- Being boldly and relentlessly reinventing healthcare
How to Apply:
If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. All applications will be kept confidential according to EEO guidelines.
Apply Now:
Don't miss this opportunity to join a pioneering healthcare company and make a meaningful impact in the lives of our members. Apply now to become an arenaflex Health Assistant/Healthcare Customer Service Representative and be part of a team that is revolutionizing the way people access and navigate the complex healthcare system. Apply for this job