Experienced Full Stack Customer Service Engineer II – arenaflex – Clifton, NJ (3rd Shift)

Join arenaflex in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

About arenaflex

arenaflex is a leading global healthcare company that is committed to improving people's lives around the world. With a team of over 73,000 highly dedicated employees across more than 70 countries, we are passionate about pushing the boundaries of what's possible in healthcare. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Job Summary

We are seeking an experienced Full Stack Customer Service Engineer II to join our team in Clifton, NJ. As a key member of our customer service team, you will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all arenaflex Healthcare Diagnostics instrumentation (primarily Automation products) at customer sites with minimal supervision. You will also be responsible for delivering timely and effective repairs, as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.

Key Responsibilities

* Install, troubleshoot, repair, and perform preventative maintenance on all arenaflex Healthcare Diagnostics instrumentation (primarily Automation products) at customer sites with minimal supervision.

• Deliver timely and effective repairs, as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
• Manage company assets, including a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as perform necessary administrative duties accurately.

Requirements

* Minimum high school diploma; technical Associate's Degree or equivalent preferred.

• 5+ years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Proficiency in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Excellent judgment in customer relations and in managing company resources.
• Strong competency in instrument systems technology, including mechanics, electrical, chemistry, and software technology.
• Experience with electronics, hydraulic, and pneumatic systems.

Preferred Qualifications

* Experience with arenaflex Healthcare Diagnostics instrumentation (primarily Automation products).

• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

Skills and Competencies

* Strong technical skills, including proficiency in the use of tools and service test equipment.

• Excellent communication and interpersonal skills, with the ability to work effectively with customers, peers, and management.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues.
• Ability to work independently and as part of a team, with minimal supervision.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks and projects.

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to the growth and development of our employees, with opportunities for career advancement and professional development.

• We offer a comprehensive training program, including on-the-job training, classroom training, and online training.
• We also offer opportunities for continuing education and professional certification.

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment, with a focus on innovation and customer satisfaction.

• We are committed to creating a culture of inclusivity and respect, where every employee feels valued and empowered to contribute.
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan and paid time off.

Compensation and Benefits

* The annual base pay for this position is: Min $70,700 - Max $106,100.

• Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
• If this is a commission eligible position, the commission eligibility will be in accordance with the terms of the Company's plan.
• Commissions are based on individual performance and/or company performance.
• The Company offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical insurance + Dental insurance + Vision insurance + 401(k) retirement plan + Life insurance + Long-term and short-term disability insurance + Paid parking/public transportation + Paid time off + Paid sick and safe time

Equal Employment Opportunity Statement

arenaflex is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

How to Apply

If you are a motivated and experienced professional looking for a challenging and rewarding career opportunity, please submit your application through our website. We are an equal opportunity employer and welcome applications from diverse candidates. Apply to this job Apply for this job