Experienced Customer Success Specialist – Night Shift

Join arenaflex, a rapidly scaling startup that empowers the unsung heroes that support the world. We've built the #1 Maintenance Management SaaS (CMMS) platform in a billion-dollar industry projected to double by 2030. Organizations like General Mills, Unilever, and Rite Aid rely on arenaflex every day to streamline their maintenance operations, reducing costs and equipping their teams for success. What sets us apart? Our software is easy to use and we truly care about the success of our customers. They see us as a partner rather than just another vendor. Our incredible team drives this success, consistently going above and beyond to deliver value. We are looking for an Inbound Customer Success Specialist to join our night shift team. As a CSS on our Inbound Support team, you will be responsible for delivering white-glove service and value to our global customer base. On a day-to-day basis, the Customer Success Specialist manages customer engagements and collaborates with all arenaflex departments to do the following: ### Key Responsibilities

• Consult with new and existing arenaflex CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
• Bug reporting and tracking
• Recommend best practice use case of arenaflex CMMS based on an understanding of the customer's business
• Remain up to date on arenaflex CMMS product features and identify use cases to drive customers to best practice standards
• Proactively escalate at-risk customers
• Collaborate closely across departments to support the success of our customers
• Coordinate product demos and refer prospective customers to the Sales team
• Assist the Sales team with product knowledge
• Create strong customer relationships by delivering world-class customer service
• Maintain a highly organized and accurate task list, visible to the Success team and Management

### Essential Qualifications

• Passion for ensuring a positive customer experience via e-mail, chat, phone calls, and video calls
• Experience working cross-functionally within a customer-facing organization to support a joint outcome
• Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus
• Strong conflict resolution skills
• Resourcefulness, creativity, and strategic thinking for troubleshooting problems
• Ability to work in a high growth environment in which the requirements are not always well defined and priorities change frequently
• Strong attention to detail
• Availability to work 11:00pm - 8:00am CT (Sun-Thurs)

### Preferred Qualifications

• Previous experience in a B2B Customer Support / Customer Success / Account Manager position
• Previous experience in the SaaS industry
• Background in working with equipment maintenance, machinery, or manufacturing

### Skills and Competencies Required for Success

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to adapt to changing priorities and requirements
• Strong customer service skills and a customer-centric approach

### Career Growth Opportunities and Learning Benefits At arenaflex, we believe in investing in our employees' growth and development. As a Customer Success Specialist, you will have the opportunity to:

• Develop your skills and expertise in customer success and support
• Collaborate with cross-functional teams to drive customer success
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow in your role
• Contribute to the development of arenaflex's customer success strategy and initiatives

### Work Environment and Company Culture Highlights At arenaflex, we value a collaborative and transparent work environment. Our team is passionate about delivering exceptional customer service and support, and we strive to create a culture that is inclusive, diverse, and supportive. As a Customer Success Specialist, you will be part of a dynamic and fast-paced team that is dedicated to driving customer success. ### Compensation, Perks, and Benefits

• $55,000 - 65,000 base salary
• Fully remote position
• Stock options
• Flexible PTO
• 11 paid company holidays
• Paid parental leave
• Health, Dental, and Vision insurance
• Employer paid Basic Life insurance and Short-Term Disability insurance
• Company contribution match for HSA and 401(k)
• Pet insurance

### Conclusion If you're a results-driven individual who is passionate about delivering exceptional customer service and support, we'd love to hear from you. As a Customer Success Specialist at arenaflex, you will have the opportunity to make a real impact on our customers' success and growth. Join our team and be part of a rapidly scaling startup that is changing the face of maintenance management. Apply now to join our night shift team and take the first step towards a rewarding and challenging career in customer success. Apply for this job