Shop Support Manager

Job Title: Shop Support Manager (Field Operations) GTA - Remote

Tommy Gun’s is rapidly expanding global franchise that currently operates over 90 barbershops in Canada with locations in the US, Australia and New Zealand too. We’re growing fast, and we’re looking for someone who wants to grow with it.

This is not a sit-behind-a-desk role. You’ll be in shops, working with franchisees, solving real problems, and driving results where it actually matters.

If you’re the type of person who

• Takes initiative without being asked
• Moves fast and figures things out
• Builds relationships quickly
• Wants to own outcomes, not just tasks

Keep reading.

What you’ll actually do

This role is about execution.

• Work directly with Business Owners to improve shop performance
• Get into locations regularly, build trust, and influence behaviour
• Identify gaps in operations, service, and sales, then fix them
• Drive revenue through better execution of the model (service, retail, experience)
• Hold people accountable without damaging relationships
• Support rollout of new programs and initiatives
• Use data (NPS, sales, KPIs) to guide decisions and action
• NPS is a core driver of growth and guest loyalty in our system

What success looks like

• Shops run tighter, cleaner, and more consistently
• Sales improve through better execution, not just traffic
• Business Owners trust you and actually listen to you
• You become the go-to person in your region

Who this is for

This is not a “wait for direction” role.

You’ll do well if you:

• Are early in your career but hungry to grow fast
• Have strong people instincts and aren’t afraid of tough conversations
• Can walk into a shop and immediately see what’s broken
• Take ownership without needing constant oversight
• Like being in the field more than behind a desk

Experience

• 2–5 years in retail, hospitality, or service-based operations
• Multi-unit experience is a bonus, not required
• Strong communication and relationship-building skills
• Comfortable with travel across the GTA and eastern Canada

Why this role is different

• You’ll work directly with operators and see the impact of your work
• You’ll learn how a franchise system actually runs
• You’ll have a clear path to grow into more senior roles
• You won’t be stuck in meetings all day

Comp & details

• Salary: ~$65,000
• Remote, with regular travel to shops across the GTA, eastern Canada as well as visits to our head office in Kelowna, BC
• Health benefits, RRSP matching, and product perks