Experienced Customer Service Advisor – Opportunity to Serve the Military Community (Hiring Immediately)

Are you passionate about delivering exceptional customer service and making a meaningful impact on the lives of military families? Do you have a strong background in insurance sales and service, with a keen eye for detail and a consultative approach to problem-solving? If so, we invite you to join arenaflex as an Experienced Customer Service Advisor, where you'll have the opportunity to serve the military community and make a real difference in their lives.

About arenaflex

arenaflex is a leading provider of financial services to the military community, with a mission to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. Our core values – honesty, integrity, loyalty, and service – define how we treat each other and our members, and we're committed to being the #1 choice for the military community and their families.

The Opportunity

As an Experienced Customer Service Advisor, you'll work in an inbound sales environment, advising business owners on insurance and risk management using a full suite of Commercial Insurance Products. You'll use your knowledge of the insurance marketplace, carrier appetite, and underwriter relationships to place coverage for members' businesses, leveraging your technical expertise to provide solutions that meet their unique risk profiles.

Key Responsibilities

* Use a consultative approach to resolve customer needs, establish trust, and provide solutions based on current products and service offerings

• Build and maintain relationships between members and non-members and insurance carriers, exercising technical knowledge and communicating solutions
• Use understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through accurate documentation
• Classify members' and/or non-members' businesses and provide accurate risk management and risk mitigation solutions
• Research industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues
• Use Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to appropriately select product and carrier offerings
• Calculate Insurance to Value (ITV) on a wide range of property types and structures, including geographic differences and custom or unique features within the properties
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What You'll Need

* High School Diploma or General Equivalency Diploma

• 1 year of insurance sales and service experience and/or experience working in a commercial insurance, high-value, or broker agency setting
• Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days
• Successful completion of a job-related assessment may be required

What Sets You Apart

* 2 or more years of Commercial Lines Insurance experience writing new business (not including renewals and/or servicing)

• 2 or more years working experience quoting and binding directly with the insured
• Experience with Agency Management Systems and/or Salesforce
• Experience working in a Commercial Lines multiple carrier environment
• Experience writing Commercial lines in multiple states
• Experience working in a call center environment
• Active P&C General Lines License for home state

Compensation and Benefits

* Salary range: $43,680.00 - $76,610.00

• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance and parental benefits
• Paid time off program with paid holidays and 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance

Work Environment and Culture

* Work remotely in the continental U.S. with occasional business travel

• Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time)
• Collaborative and supportive team environment
• Opportunities for professional growth and development

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful impact on the lives of military families, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Note

arenaflex does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Apply for this job