Experienced Customer Operations Specialist – Workers Compensation Claims
Are you a highly motivated and organized individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join arenaflex, a leading provider of specialized claims management solutions, as a Customer Operations Specialist – Workers Compensation Claims.
About arenaflex
For over 25 years, arenaflex has been at the forefront of innovative claims management solutions, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. Our team is powered by people, driven by technology, and dedicated to our clients and employees. We're committed to fostering a collaborative and diverse culture that values work-life balance, employee growth, and community involvement.
Perks of Working at arenaflex
* Paid training and incentive plans to support your growth and success
- Comprehensive medical, dental, vision, and life insurance benefits from day one
- Excellent work-life balance with 12 paid holidays and generous paid time off
- Employee Resource Groups that build community and foster a culture of belonging and inclusion
- 401(k) matching program to support your long-term financial goals
- Career growth opportunities to help you advance in your career
- Celebrate your achievements and milestones with our team
The Role: Customer Operations Specialist – Workers Compensation Claims
As a Customer Operations Specialist – Workers Compensation Claims, you will play a critical role in investigating, billing, and maximizing payments on medical claims to insurance companies on behalf of our clients (hospitals and medical providers). Your primary responsibilities will include:
- Making high-volume, outbound calls to investigate and resolve troubled and/or denied workers' compensation claims
- Submitting bills and proper documentation to the insurance company or payer, ensuring maximized payments to our clients
- Reviewing information/documentation provided by the payer to determine the next steps
- Contributing to team goals and objectives through participation in special projects
- Maintaining strong performance metrics in a fast-paced environment
Training and Support
Our comprehensive training program will equip you with the skills and knowledge necessary to succeed in this role. You'll receive:
- Extensive multi-week training with ongoing support from teammates
- Access to a robust knowledge base for continued reference
- Visibility to your individual performance metrics to set goals
- Computers and necessary work equipment provided
- Involved management that supports your productivity metrics
Work at Home Requirements
To ensure your success in this role, you'll need to meet the following work at home requirements:
- A private, distraction-free environment to work from in your home
- On-camera presence is essential to our culture, helping build trust, support collaboration, and strengthen team connections
- A secure internet connection is required
- Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads
- A workspace area that accommodates all workstation equipment and related materials, providing adequate surface area to be productive
Must Reside in the United States
To be eligible for this role, you must reside in one of the following states:
- Alabama
- Arkansas
- Delaware
- Florida
- Georgia
- Iowa
- Indiana
- Kansas
- Kentucky
- Louisiana
- Maryland
- Massachusetts
- Maine
- Michigan
- Minnesota
- Missouri
- Mississippi
- Montana
- North Carolina
- Nebraska
- New Hampshire
- Ohio
- Oklahoma
- Pennsylvania
- Rhode Island
- South Carolina
- Tennessee
- Texas
- Virginia
- Wisconsin
- West Virginia
Equal Opportunity Employer
arenaflex is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status. We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.
How to Apply
If you're a motivated and organized individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about this role and submit your application. Apply for this job