2nd Vice President, Customer Service – Retirement Plans at arenaflex

Join arenaflex, a leading insurance, financial services, and employee benefits provider, as we continue to fulfill our mission of helping people get more out of life. At arenaflex, we're not just looking for a leader to oversee our customer service operations – we're seeking a visionary who can drive growth, foster collaboration, and inspire excellence in our team. As a 2nd Vice President of Customer Service – Retirement Plans, you'll play a critical role in shaping the future of our organization and delivering exceptional experiences for our customers.

About arenaflex

arenaflex is a dynamic company that's passionate about making a difference in people's lives. Our purpose is to fulfill life, and we do this by providing innovative insurance, financial services, and employee benefits solutions that help individuals and families achieve their goals. With a strong commitment to our mission, vision, and values, we're a company that truly cares about our employees, customers, and the communities we serve.

Key Responsibilities

As a 2nd Vice President of Customer Service – Retirement Plans, you'll be responsible for leading the execution of strategic initiatives that drive long-term customer loyalty. Your key responsibilities will include:

• Building and cultivating internal and external relationships to promote and grow the business
• Overseeing and holding teams accountable to business plans, focusing on results and measurements
• Directing and influencing associate and business resources to achieve business results
• Collaborating to create a strategic vision around the organization's Mission, Vision, and Values
• Monitoring the external markets to ensure competitiveness
• Acting as an enterprise contributor by partnering with leaders throughout the organization on cross-division initiatives
• Providing direction on complex problem resolution and escalated issues
• Collaborating with other internal Retirement Plan associates/leaders to build a culture of collaboration, strategic planning, and ownership

What You Bring

To succeed in this role, you'll need to bring a unique combination of skills, experience, and passion. Here are the key qualifications we're looking for:

• Bachelor's Degree or equivalent combination of education and experience
• 7-10 years of retirement plan-related experience
• 4-7 years of management or leadership experience

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Here are just a few of the benefits you can expect:

• For your money:

+ 401(k) Retirement Plan with company match and quarterly contribution + Tuition Reimbursement and Assistance Incentive Program + Bonuses + Competitive Pay

• For your time:

+ Flexible Hybrid work + Thrive Days – Personal time off + Paid time off (PTO)

• For your health and well-being:

+ Health Benefits: Medical, Dental, Vision + Health Savings Account (HSA) with employer contribution + Well-being programs with financial rewards + Employee assistance program (EAP)

• For your professional growth:

+ Professional development programs + Leadership development programs + Employee resource groups + StrengthsFinder Program

• For your community:

+ Matching donations program + Paid volunteer time – 8 hours per month

• For your family:

+ Generous paid maternity leave and paternity leave + Fertility, surrogacy, and adoption assistance + Backup child, elder, and pet care support

Work Environment and Company Culture

At arenaflex, we're proud of our vibrant culture and commitment to diversity, equity, and inclusion. Our offices are designed to foster collaboration, creativity, and innovation, and we offer flexible work arrangements to support work-life balance. We're an Equal Opportunity Employer, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

How to Apply

If you're a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [employeebenefitsjobs.com](http://employeebenefitsjobs.com) and search for job ID H176345. Apply for this job