Experienced Chat Support Associate – West Coast Hours
Join our vibrant team at arenaflex, a cutting-edge company transforming the $50B+ animal health industry by empowering veterinary professionals to make informed purchasing decisions. arenaflex's innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering processes and allowing them to focus on what matters most – delivering exceptional care to their patients. As a Chat Support Associate, you will play a pivotal role in driving solutions to enhance the experience for every user leveraging the arenaflex platform. You will be part of a collaborative team that works tirelessly to provide our users with an exceptional experience through live chats, internal discussion boards, and platform demos. Your passion for delivering top-notch support will help us build a loyal community of veterinary professionals who trust arenaflex to meet their supply needs.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're a team of innovators, thinkers, and doers who are passionate about modernizing the animal health industry. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds.
Key Responsibilities
As a Chat Support Associate, you will be responsible for:
- Supporting existing arenaflex users by responding to user inquiries via our ticketing software
- Troubleshooting issues quickly and explaining scenarios/solutions in an easily digestible and effective manner
- Investigating the source of any data issues and either resolving the issue or submitting a data engineering ticket
- Responding to clinics once the issue has been resolved, or submitting additional information for investigation
- Handling various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Working cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Collaborating with vendor and industry partners to streamline communication and alerts between systems
- Helping to continuously develop and expand processes in order to streamline support workflows
Essential Qualifications
To succeed in this role, you will need:
- 1 year of relevant, technical facing work experience
- 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in ticket support
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
Preferred Qualifications
While not required, experience in the following areas is strongly preferred:
- Knowledge of intercom and/or experience with other chat platforms
- Tech/start-up work experience
- Familiarity with the animal health industry or veterinary profession
What We Offer
As a Chat Support Associate at arenaflex, you can expect:
- 100% remote work within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Compensation
The typical base pay range for this role across the U.S. is: $50,000/year - $70,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $65,000 + bonus + equity + benefits.
How to Apply
If you're passionate about delivering exceptional support and want to join a dynamic team that's transforming the animal health industry, please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.
Important Note
Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To protect yourself, please:
- Only apply through arenaflex's official careers page, LinkedIn, BuiltIn, and Indeed
- Verify the authenticity of any job postings you come across
- Never provide sensitive personal or financial information during the application process
- Report any suspicious activity to our recruiting department
We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds. arenaflex is an equal opportunity employer and is dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job