Experienced Full Stack Customer Success Lead – B2B Customer Success in Korea
At arenaflex, we're revolutionizing the way people learn languages, starting with English, Spanish, and French. Our mission is to make language learning accessible to the next billion people, and we're looking for a talented and experienced Customer Success Lead to join our team in Korea. As a key player in our B2B Customer Success team, you'll be responsible for driving customer success and ensuring our business customers achieve their goals. If you're passionate about customer success, have a strong background in B2B customer success, and are looking for a challenging and rewarding role, we'd love to hear from you.
About arenaflex
arenaflex is a cutting-edge language learning platform that's changing the way people learn languages. Our platform uses AI-powered technology to replicate the flow of a conversation, making it radically more accessible for people to have conversations in a foreign language. We've quickly grown to become the top grossing education app in South Korea and have now delivered our winning product to over 40 countries globally. With a valuation of $1B and a team of over 90 based in San Francisco, Seoul, Tokyo, Taipei, and Ljubljana, we're a well-funded and rapidly growing company that's looking for talented individuals to join our team.
What you'll be doing
As a Customer Success Lead in our B2B Customer Success team, you'll be responsible for:
* Serving as an escalation point for daily customer requests and handling operational tasks such as customer contracts and questions
* Analyzing customer data to identify key insights and deliver actionable solutions
* Partnering with the sales team for presentations and customer pitches
* Empowering and enabling the broader CSM team
* Engaging and communicating with customers to enhance their experience and retention
* Collaborating cross-functionally with Sales, Marketing, and Product/Engineering teams to ensure customer success
What we're looking for
We're looking for a highly experienced and talented individual with a strong background in B2B customer success. The ideal candidate will have:
* 5+ years of previous customer success experience in a B2B environment and previous business operations experience, specifically as a CSM or a Partner Manager
* Excellent customer communication skills, strong written communication in both English and Korean, and the ability to communicate and summarize problems to engineering teams
* Ability to write engaging messaging for customers and creatively solve customer issues while keeping them happy
* Experience in fast-paced environments is a plus
* Experience in people managing (especially a team of CSMs) is a huge plus
* A desire to learn and grow quickly
Why work at arenaflex
We're a fantastic, tight-knit team at the right time, growing very quickly and achieving product-market fit in our initial markets. You'd join at a magical time when a single person could significantly change the course of the company. We care strongly about our craft and want every person at arenaflex to feel like they're growing every day. We believe in the idea that working with people you both enjoy and have respect for makes everything better. We hire thoughtfully and only work with people we admire deeply.
Global in nature
We're live in over 40 countries and launching in a number of new markets soon. We have dedicated offices in San Francisco, Ljubljana, Seoul, and Tokyo, and you'll have the opportunity to talk to users in each of these regions on a regular basis as well as travel.
Impact people's lives in a major way
Learning a language is one of the single most life-changing skills one can learn, and right now 99% of people never achieve their goal because the process is broken. We're helping millions of people achieve their goals and improve their lives.
Work environment and company culture
arenaflex is a dynamic and fast-paced environment that's perfect for individuals who thrive in a collaborative and innovative setting. We're a team of passionate and dedicated individuals who are committed to making a difference in the lives of our customers. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' well-being.
Compensation, perks, and benefits
We offer a competitive salary and benefits package, including:
* A comprehensive health insurance plan
* A 401(k) matching program
* Flexible paid time off
* Professional development opportunities
* A range of employee perks and discounts
How to apply
If you're passionate about customer success and are looking for a challenging and rewarding role, we'd love to hear from you. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Why arenaflex is a great place to work
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. We believe that everyone deserves to feel valued, respected, and empowered to succeed. We're proud to be an equal opportunities employer and welcome applications from all qualified candidates.
Our values
We're guided by a set of core values that shape everything we do. These values are:
- Customer obsession: We're obsessed with delivering an exceptional customer experience and making a meaningful impact in their lives.
- Ownership: We take ownership of our work and are accountable for delivering high-quality results.
- Integrity: We operate with integrity and transparency in all our interactions, both internal and external.
- Collaboration: We believe that collaboration is key to driving innovation and achieving our goals.
- Continuous learning: We're committed to continuous learning and professional development, both individually and as a team.
Our benefits
We offer a range of benefits to support our employees' well-being and success. These benefits include:
- Comprehensive health insurance: We offer a comprehensive health insurance plan to support our employees' physical and mental health.
- 401(k) matching program: We offer a 401(k) matching program to help our employees save for their future.
- Flexible paid time off: We offer flexible paid time off to allow our employees to recharge and pursue their interests.
- Professional development opportunities: We offer a range of professional development opportunities to support our employees' growth and career advancement.
- Employee perks and discounts: We offer a range of employee perks and discounts to support our employees' well-being and financial stability.
How to apply
If you're passionate about customer success and are looking for a challenging and rewarding role, we'd love to hear from you. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
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