Experienced Customer Architect – UK – Driving Business Growth through Custom Solutions

At arenaflex, we're revolutionizing the way businesses communicate with their customers through innovative AI-powered solutions. As a Customer Architect, you'll play a pivotal role in shaping our customers' success by designing and implementing custom solutions that drive meaningful business outcomes. If you're a builder at heart, passionate about delivering exceptional results, and thrive in a fast-paced, dynamic environment, we want to hear from you.

About arenaflex

arenaflex is a cutting-edge technology company that's changing the game in the AI writing space. Our mission is to empower businesses to write better, faster, and more effectively. We're a team of innovators, thinkers, and doers who are passionate about harnessing the power of AI to transform the way businesses communicate with their customers. Our culture is built on collaboration, creativity, and a shared commitment to excellence.

Your Role

As a Customer Architect, you'll be the technical lead on our largest customer accounts, working closely with our account partners to deliver customized solutions that meet their unique business needs. Your expertise will be instrumental in shaping our customers' success, and your passion for innovation will drive the development of new processes, systems, and workflows that reduce time to value for our customers.

Key Responsibilities

* Support customer success and sales teams in scoping use-cases that require customized solutions, validating technical feasibility, and owning implementation

• Scope customers' business and technical needs, including quantifying existing problems, understanding tools, workflows, data structure, and integration points to deliver exceptional content
• Own the creation of custom templates, deployment of our Knowledge Graph capabilities, and act as the technical resource for customers to leverage our APIs
• Communicate limitations and propose solutions, including scope, resource needs, and projected timelines
• Develop and maintain a deep understanding of our Writer solutions, the broader AI and LLM landscape, and our customers' ecosystems to offer prescriptive solution recommendations
• Work closely with Engineering to QA outputs from implementation, calibrate, and iterate until optimal output is achieved
• Develop new processes, systems, and workflows to reduce time to value for our customers
• Ensure collateral, documentation, and processes are in place to support customers' technical integration needs
• Communicate the voice of the customer back to our Product and Engineering teams to inform relevant enhancements to our product

Is This You?

* 5+ years of technical roles in SaaS, including 3+ years of experience in solutions architect or technical account management

• Experience managing a customer book of business
• Worked with Fortune 500 customers for a high-growth, B2B SaaS company
• Experience with generative AI and prompt engineering is a huge plus
• Experience working with APIs
• Nice-to-have: Python chops
• Excellent communicator and collaborator, able to translate complex technical concepts to practical business language for non-technical audiences
• Highly versatile, able to lead discovery sessions with multiple stakeholders, uncovering use cases and business pain, while addressing complex technical hurdles
• Business outcome-oriented, with a laser focus on delivering solutions that create meaningful business results
• Tenured problem solver, able to identify root causes and work collaboratively to resolve issues
• Excellent collaborator, with experience working alongside account teams to drive custom results in a coordinated and unified manner

Benefits & Perks (UK Full-Time Employees)

* Generous PTO, plus company holidays

• Comprehensive medical and dental insurance
• Paid parental leave for all parents (12 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Competitive pension scheme and company contribution
• Annual work-life stipends for:

+ Home office setup, cell phone, internet + Wellness stipend for gym, massage/chiropractor, personal training, etc. + Learning and development stipend

• Company-wide off-sites and team off-sites
• Competitive compensation and company stock options

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, and we offer a range of benefits and perks that reflect this commitment. Our team is made up of innovators, thinkers, and doers who are passionate about harnessing the power of AI to transform the way businesses communicate with their customers. If you're a builder at heart, passionate about delivering exceptional results, and thrive in a fast-paced, dynamic environment, we want to hear from you.

How to Apply

If you're ready to join a team of innovators and thinkers who are shaping the future of AI-powered solutions, apply now to become our next Customer Architect. Apply for this job