Experienced Full Stack Customer Success Manager – Tokyo Office

At arenaflex, we're revolutionizing the way people interact with artificial intelligence, and we're looking for a seasoned Customer Success Manager to join our team in Tokyo. As a key member of our Customer Success team, you'll be responsible for partnering with our largest Enterprise and Strategic customers to drive adoption and value of our products. If you're passionate about AI, have a proven track record of managing and growing Fortune 500 customers, and are fluent in both Japanese and English, we want to hear from you.

About arenaflex

arenaflex is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. Our mission is to create AI that is beneficial to society, and we're committed to fostering a culture of diversity, equity, and inclusion.

About the Role

As a Customer Success Manager at arenaflex, you'll be responsible for collaborating directly with our largest Enterprise and Strategic customers to drive adoption and value of our products. You'll work closely with the Sales, Product, Marketing, Partnerships, and Engineering teams to ensure seamless handoffs and identify new ways our platform can differentiate our customers in the market.

Key Responsibilities

* Work with enterprise and strategic organizations to bring our products to the biggest global organizations

• Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines
• Travel ~15% of the time to develop and nurture strong customer relationships to understand their business goals and needs
• Strategize and execute initiatives to deliver an exceptional customer experience
• Own the relationship with Product for these largest customers who are pushing the product's boundaries
• Work with our Partnerships team on our partner strategy and model with third parties and system integrators
• Be an AI thought leader with customers and pair this with deep industry-specific expertise to help drive this transformative technology
• Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business
• Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning
• Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale
• Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans
• Foster customer advocacy and facilitate customer testimonials and case studies

You'll Thrive in this Role if You:

* Have 8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product

• Are proficient in both Japanese and English, as this is essential to effectively carry out key responsibilities such as partnering with customers and product teams, developing use cases, demonstrating value, and collaborating with headquarters
• Have 5+ years managing relationships with large, global, and complex organizations
• Experience working with global 1000 Enterprise customers with multiple stakeholders, and managing success programs as the key advisor to global as well as regional customer organizations
• Highly skilled at building deep and broad relationships across a complex, matrixed organization
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders
• Can proactively identify pain points in the product and with our customers
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed
• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize
• Are personally committed to fostering the safe and ethical evolution of AI

What We Offer

* A dynamic and supportive work environment with a team of passionate and talented individuals

• Opportunities for career growth and professional development
• A comprehensive benefits package, including health insurance, retirement plan, and paid time off
• A competitive salary and bonus structure
• Relocation assistance to new employees
• A hybrid work model of 3 days in the office per week
• Access to cutting-edge AI technology and research
• The opportunity to work on high-impact projects that can make a real difference in people's lives

How to Apply

If you're passionate about AI, have a proven track record of managing and growing Fortune 500 customers, and are fluent in both Japanese and English, we want to hear from you. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

About arenaflex's Commitment to Diversity, Equity, and Inclusion

arenaflex is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. We're committed to fostering a culture of diversity, equity, and inclusion, and we welcome applications from candidates from all backgrounds.

About arenaflex's Affirmative Action and Equal Employment Opportunity Policy Statement

arenaflex is committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. For additional information, please see arenaflex's Affirmative Action and Equal Employment Opportunity Policy Statement.

About arenaflex's Global Applicant Privacy Policy

arenaflex is committed to protecting the privacy of our applicants, and we comply with all applicable data protection laws and regulations. For additional information, please see arenaflex's Global Applicant Privacy Policy. Apply for this job