Program Manager, Customer Success Enablement – Driving Excellence in Healthtech

At arenaflex, a pioneering healthtech company on a mission to revolutionize access, understanding, and management of healthcare, we're seeking an exceptional Program Manager to lead our Customer Success Enablement team. As a key member of our fast-growing, technology-first startup, you'll play a vital role in perfecting the patient and pharmacist experience. arenaflex fosters a culture of collaboration, open communication, and deliberate action, empowering our teams to tackle today's most exciting challenges head-on and drive incredible growth.

Job Summary:

As the Enablement Program Manager for the Customer Success organization, you'll be responsible for developing and executing a comprehensive enablement strategy that drives a best-in-class new hire experience and supports the ongoing development of our Customer Success talent. You'll work closely with cross-functional stakeholders to align with business priorities and customer needs, ensuring that our Customer Success teams have the skills and knowledge required to deliver exceptional results.

Key Responsibilities:

* Define the vision, goals, and roadmap for Customer Success enablement in collaboration with CS leadership and cross-functional stakeholders to align with business priorities and customer needs

• Identify skills and knowledge gaps by analyzing team competencies, OKRs, and performance metrics; develop targeted enablement initiatives to close gaps and drive measurable impact
• Lead and evolve a scalable new hire "bootcamp" experience that fosters a culture of belonging, continuous learning, and high performance across the Customer Success team
• Design, deliver, and continuously improve enablement programs across a variety of modalities, including live virtual sessions, self-paced eLearning, certifications, playbooks, and knowledge checks
• Partner closely with Product, Support, and Operations teams to ensure all enablement content is accurate, relevant, and aligned with the latest platform updates and process changes
• Deploy and maintain assessment and certification programs to validate knowledge retention and application, tracking progression against KPIs and ramp metrics
• Monitor, measure, and report on the impact of enablement initiatives to Customer Success leadership through data-driven insights and recommendations for ongoing optimization

What You Bring:

* 2+ years of experience in Enablement, Learning & Development, or related roles, preferably supporting Customer Success, Account Management, or Client Support teams in a SaaS or healthcare technology environment

• Experience building and scaling new hire programs and ongoing training initiatives from planning through execution
• Strong analytical skills with a proven ability to measure training effectiveness and connect enablement outcomes to business KPIs
• Skilled in instructional design principles across multiple learning formats (virtual, in-person, e-learning, certifications)
• Collaborative, proactive, and highly organized, with a passion for helping customer-facing teams succeed and grow
• Bachelor's degree

What's in it for you:

* Compassionate and driven colleagues in a collaborative, high-impact environment

• Direct access to executives and a transparent company culture
• Rare opportunity to change an industry and lives of millions
• We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
• Medical / Dental / Vision / 401K package that fits your needs
• Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
• 11 Paid Holidays
• Work out of our HQ in beautiful downtown Redwood City

Additional Information:

At arenaflex, we're dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey! arenaflex is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities, and perspectives.

How to Apply:

If you're a motivated and experienced professional looking to make a meaningful impact in the healthtech industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job