Experienced Strategic Customer Success Manager – Media Technology and Entertainment Solutions

At arenaflex, our mission is to revolutionize the way video and entertainment content is created, distributed, and monetized. As a global leader in media technology, we're building a high-performing team that's grounded in trust, inclusivity, curiosity, and customer impact. Our suite of innovative products, including Iconik, Wildmoka, Zype, Ftrack, and Cinesync, empowers content creators, distributors, and advertisers to succeed in an ever-evolving media landscape.

Join arenaflex's Customer Success Team

We're seeking an experienced Strategic Customer Success Manager to support and grow a portfolio of high-value customers across our Iconik and Wildmoka product lines. This is a unique opportunity for a customer-focused professional to thrive at the intersection of customer success and commercial growth. As a hybrid role, you'll drive account strategy while navigating complex media workflows, building lasting relationships with key stakeholders, and identifying expansion opportunities that deliver long-term value.

Key Responsibilities:

* Manage a portfolio of strategic customers across arenaflex's Iconik and Wildmoka products, ensuring seamless onboarding, adoption, renewals, and expansion

• Build lasting relationships with key stakeholders, from technical teams to business leads, to drive customer satisfaction and loyalty
• Proactively monitor account health and mitigate risks before they impact retention, leveraging your expertise to identify and address potential issues
• Identify and pursue volume-based upsell opportunities in partnership with sales, aligning arenaflex solutions with customer goals to deliver measurable ROI over time
• Act as the voice of the customer, surfacing insights to Product, Engineering, and GTM teams to inform product development and strategic decision-making
• Collaborate with Sales Engineers to support deeper technical conversations when needed, ensuring that customers receive the best possible support and guidance
• Partner with cross-functional teams to build high-impact customer experiences and workflows, driving customer satisfaction and loyalty

Essential Qualifications:

* 5–7 years of experience in customer success, account management, or related client-facing roles, with a proven track record of driving customer growth and satisfaction

• Experience managing strategic or enterprise accounts in a B2B SaaS environment, with a deep understanding of the media technology and entertainment industries
• Strong commercial instincts, with a proven ability to drive renewals and account growth through strategic planning and execution
• Excellent communication and interpersonal skills, with the ability to engage with technical stakeholders and build lasting relationships with key customers
• Collaborative, curious, and comfortable operating across functions and time zones, with a strong focus on customer satisfaction and loyalty
• Organized, proactive, and driven to deliver exceptional customer outcomes, with a passion for staying up-to-date with industry trends and best practices

Preferred Qualifications:

* Experience with tools like Salesforce, Gainsight, or similar CS platforms, with a strong understanding of customer success metrics and KPIs

• Familiarity with media technology and video workflows, with a deep understanding of the challenges and opportunities facing content creators, distributors, and advertisers
• Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and deadlines

Why Join arenaflex?

* Collaborative and inclusive work environment, with a focus on customer satisfaction and loyalty

• Opportunity to work with a global suite of innovative media technology products, empowering content creators, distributors, and advertisers to succeed in an ever-evolving media landscape
• Competitive compensation and benefits package, with a focus on employee growth and development
• Flexible work arrangements, with a strong emphasis on work-life balance and employee well-being
• Access to ongoing training and development opportunities, with a focus on staying up-to-date with industry trends and best practices

How to Apply:

If you're a customer-focused professional with a passion for media technology and entertainment solutions, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We can't wait to hear from you!

Equal Opportunities Employer:

arenaflex is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to be an employer of choice for talented professionals from around the world. Apply for this job