[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Trava Health is transforming healthcare by prioritizing patient-focused telehealth services. They are seeking a full-time remote Customer Service Representative dedicated to ensuring exceptional customer experiences through effective communication and support.
Responsibilities
- Respond to customer inquiries via multiple communication channels
- Resolve issues
- Provide product and service information with professionalism
- Assist in managing customer accounts
- Document interactions
- Collaborate with team members to improve overall satisfaction
Skills
- Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Ability to enhance Customer Experience through clear communication and personalized service
- Strong interpersonal, problem-solving, and active listening skills
- Experience with CRM software and related customer tracking tools
- Ability to work independently in a remote environment and manage time effectively
- High school diploma or equivalent
- Additional education or certifications in customer relations
- Previous experience in healthcare or telehealth
Company Overview