Outpatient Admissions Coordinator

Why You Will Love Working With Us!

Odyssey Behavioral Healthcare believes that each person deserves the opportunity to embark on a new journey to reach their optimal level of health. Odyssey’s network of behavioral healthcare services provides support to individuals throughout their journey by combining compassionate, evidence-based treatment with concierge-quality amenities.

What we offer

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

How You Will Contribute/Position Summary

The Outpatient Admissions Coordinator has primary responsibility for all front-end functions, including fielding inquiries, conducting clinical screenings, and scheduling client admissions to appropriate treatment facilities. The Admissions Coordinator shall receive all referral calls and web inquiries, handle them courteously and appropriately, and enter them into the appropriate databases. The Outpatient Admissions Coordinator is responsible for facilitating admissions into the PHP, IOP, and Virtual IOP levels of care with potential clients, families, and referral sources. The Outpatient Admissions Coordinator shall coordinate all front-end activity with the Office Coordinator and Executive Director at the relevant Outpatient Center(s).

Essential Responsibilities

• Handles inquiries appropriately and effectively, communicating knowledge of all programs, prices, level of care, and admission protocols.
• Presents overall key program talking points, features, and benefits, for designated Outpatient locations.
• Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
• Communicates with referents, clients, and families appropriately and effectively. Uses the referral process to build relationships with new referents and engages in collaboration with referents.
• Assesses all for potential admissions and makes LOC determinations based on treatment needs and refers to the appropriate level of care.
• Completes all required paperwork to facilitate a smooth admission process into all levels of care.
• Plans and coordinates all admissions and acts as the “concierge” to ensure that the admissions process proceeds smoothly.
• Communicates clinical and treatment needs of potential admissions to the clinical team.
• Follows up on all open referral calls/cases with the potential resident, family, referent, and/or marketing team member until the case is closed or admitted.
• Facilitates communication with designated Outpatient Office Coordinator and/or Outpatient Executive Director as needed for each admission.
• Ensures follow-up with referral sources following admissions, discharges, and during the treatment process.
• Assists with conferences and marketing activities and facilitates referral development contacts in coordination with the Business Development Team. Attends conferences as requested.
• Ability to work remotely, making full use of software platforms to effectively communicate with onsite teams.