Jr. Application Support Analyst
One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
We are seeking a customer-focused Junior Application Support Analyst to join our IT team. This role is responsible for supporting business applications, troubleshooting issues, and working directly with end-users to ensure a smooth and efficient user experience.
The ideal candidate is a strong communicator who can translate technical issues into clear solutions, effectively triage problems, and either resolve them or escalate appropriately. This is an excellent opportunity for someone early in their IT career to gain hands-on experience supporting enterprise applications.
We are seeking a customer-focused Junior Application Support Analyst to join our IT team. This role is responsible for supporting business applications, troubleshooting issues, and working directly with end-users to ensure a smooth and efficient user experience. The ideal candidate is a strong communicator who can translate technical issues into clear solutions, effectively triage problems, and either resolve them or escalate appropriately. This is an excellent opportunity for someone early in their IT career to gain hands-on experience supporting enterprise applications. Core Role Responsibilities- Serve as a first point of contact for application-related issues and support requests
- Communicate directly with end-users to understand, document, and troubleshoot issues
- Perform initial triage, categorize incidents, and determine priority/severity
- Resolve basic to moderate application issues and escalate more complex problems as needed
- Track and manage tickets using a ticketing/help desk system
- Provide timely updates and clear communication to users on issue status and resolution
- Assist with user account management, access requests, and system configurations
- Document known issues, solutions, and support procedures
- Collaborate with senior analysts and development teams to support system improvements
- Participate in testing and validation of application updates or enhancements
- Coordinate with cross-functional teams to identify and resolve issues
- Given the nature of our business, there will be a need for some after hours and weekend support of the business uers
- Bachelor’s degree in computer science, information systems, mathematics, engineering, or business
- Basic knowledge of databases and business applications
- 1-3 years of experience in application support
- Great interpersonal and communication skills
- Strong documentation and time management skills
- Experience supporting D365 and/or PowerPlatform applications (or other enterprise applications)
- Basic understanding of system integrations, APIs, or data flows
- Knowledge of service management best practices
- Detail-oriented with strong analytical and problem-solving skills