Regional Manager - Canada
Position Title: Regional Manager - Canada
Department: FieldOperations
Location: Remote, Canada
Territory: Ottawa/Quebec
Reports To: Senior Director of Operations
Installation Made Easy (“IME”) provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over 100 years of retail management and home improvement industry experience.
The Regional Manager’s primary responsibility is to drive revenue growth in their assigned territory. Additionally, the Regional Manager is responsible for ensuring compliance with all program requirements. The Regional Manager should accomplish this by focusing on recruiting and retaining qualified Providers and developing and maintaining strong relationships with those Providers.
This position is highly visible within the company and will have frequent contact with Senior Management, including the V.P. of Operations and CEO. Additionally, the Regional Manager will be required to partner with other departments such as Compliance, Licensing, Central Processing, Call Center and Customer Solutions.
An ideal candidate for this role will be able to drive performance within their assigned territory in terms of budget and other key metrics, such as customer satisfaction scores, cycle times, close percentage and service issue rate. The candidate must be able to work independently in a remote environment.
Essential Functions
- Monitor Provider coverage/capacity in assigned territory, identify any coverage needs
- Source and recruit providers with expertise in various home improvement areas and identify those who can meet compliance requirements and fit the overall strategy
- Manage the recruiting needs and transition approved providers to the Compliance team for onboarding and activation
- Support Compliance Specialists in vetting providers through the application and activation process.
- Manage Provider performance by training, coaching, influencing, and holding Contractors of varying size and sophistication accountable to IME processes and standards.
- Review business metrics and reports to identify performance opportunities, partner with Manager, National Accounts as necessary to develop executable action plans and implement those plans.
- Conduct Monthly Business Reviews with Providers, discussing best practices and opportunities for improvement.
- Coordinate store visits to meet with lead generators and store management and to cultivate relationships.
- Identify, document and share Best Practices in Lead Generation, Sales, Installation and Service.
- Determine ways to refine processes to automate and/or make them more efficient, both internally and for our external partners.
- Communicate and execute new initiatives, programs, and policies in the field.
- Assist in the resolution of service issues.
- Perform other duties as required.