Customer Success Advocate
The Customer Success Specialist is responsible for delivering high-quality support to customers throughout the vehicle buying and selling process. This role requires strong communication skills, problem-solving abilities, and the ability to navigate multiple systems efficiently.
Description
Key Responsibilities
- Provide prompt, professional customer support via phone, email, chat, and other channels
- Educate customers on KeySavvy products, services, pricing, and processes
- Troubleshoot and resolve customer issues in a timely manner
- Build rapport with customers through active listening and clear communication
- Maintain accurate records of all customer interactions in internal systems
- Stay up to date on company policies, procedures, and industry trends
- Monitor customer feedback and share insights with leadership
- Collaborate with internal teams to improve processes and the overall customer experience
- Participate in team meetings and ongoing training
Schedule Requirements
- Must be available to work evenings and weekends
- Customer Success hours:
- Monday–Friday: 9:00 AM – 10:00 PM CST
- Saturday: 9 AM - 8 PM CST
- Sunday: 9:00 AM – 8:00 PM CST
Qualifications
- 3+ years of experience in a customer-facing role (customer service, retail, banking, hospitality, or similar)
- Strong technical skills with the ability to work across multiple platforms
- Excellent written communication skills, including grammar, tone, and clarity
- Strong problem-solving and critical-thinking abilities
- General knowledge of automotive transactions is a plus
Work Environment
This is a remote work from home role, requiring a consistent home office setup with reliable internet access. Team members collaborate regularly through virtual meetings and communication platforms. Success in this role depends on strong time management, self-motivation, and the ability to work independently while contributing to a team-oriented culture.
Compensation & Benefits
- Competitive salary
- 401(k) with employer match
- Medical, dental, and vision insurance
- Paid time off
- 6 paid holidays