Contact Center Agent (Automotive Service - German Speaker) (Palmela, PT, 2950-677)

Who are We?

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Contact Center Agent (Automotive Service - German Speaker) for our fully remote project.

What will your responsibilities be?

• Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
• Acknowledging and resolving customer complaints
• Processing inquiries received via multichannel
• Identifying customer needs and helping customers using specific features
• Analyzing and reporting product malfunctions
•  Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities

What skills are we looking for?

• High School diploma (mandatory)
• Experience in telephone customer service/call center environment (preferred)
• German native speaker or C1 Level (written and spoken knowledge - mandatory)
• Fluency in English (is a plus)
• Familiarity with automotive industry (is a plus)
• Experience using help desk software and remote support tools (is a plus)
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Solution-oriented
• Polite and empathic
• Quality of work
• Collaboration and commitment

What we can offer

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support

Ref.: Level B